Sitel Group is reimagining and reinventing the contact center. The typical contact center – with rows and rows of cubicles – is a place of the past. The contact center of the future, already in the works at Sitel Group, is all about flexibility and collaboration. It’s a place that enables Sitel Group to be a people-centric organization. Enter the MAXhub: a physical center less focused on being the primary location for service delivery and instead a location for employees to learn, connect, share and experience.
MAXhubs, bringing a hybrid blend of in-office and home working, are an extension of Sitel MAX (My Associate Experience) designed to deliver a consistent and connected employee experience for all Sitel Group employees. Along with our operational contact center floors, MAXhubs feature much more development and training areas for our people and their community than traditional contact centers. From areas where associates are able to socialize and connect with each other to wellness spaces (wellness centers, subsidized healthy food options, etc.), our At Home agents are empowered by Sitel to open new frontiers for themselves, their careers and their community.
So, what makes a MAXhub a MAXhub? Join our webinar to learn:
- How the operational delivery model is built around the center
- Amenities MAXhubs have to encourage employees and their communities to grow and learn
- Where MAXhubs currently exist and the roadmap for the future
Join us to learn all about the MAXhub initiative and how it’s revolutionizing the contact center workspace.