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Spotlight Series: Customer Service Exploit Playbook & How To Stop Hackers Like Me

At the world’s largest hacker conference, DEF CON, a CNN journalist asked Rachel Tobac to take over as many accounts…

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Spotlight Series: Driving Agent Performance with Speech Analytics

Customer perception of CX is constantly evolving. Agents and brands alike are facing immense pressure to provide the same top-tier…

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Spotlight Series: COVID-19: the CX Impact

Join us to learn how your business can stay ahead of the curve while adapting to changing consumer attitudes around…

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Business Continuity Best Practices Panel Discussion

As the impact of COVID-19 continues to change so many aspects of our daily lives, organizations across the globe have…

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