Empower humans. Enhance brands.

We are a group of global services, innovative and socially engaged,
dedicated to exceptional customer experience.
By Sitel Group, November 9, 2018 278

For Sitel it was a momentous occasion as they were presented the ‘Outsourcing Partnership of the Year’ Award for their partnership with Waitrose. The awards were judged by a panel of industry experts and the final submission was presented to them back on the 10th October 2018.

By Sitel Group, March 16, 2018 487

While the holiday may not have the all-encompassing consumer appeal as Christmas, there’s no denying that St. Patrick’s Day is becoming big business. And, thanks to this transformation, it is a day full of commercial opportunities – but only for companies certain they have the systems and staffing in place to make the most of the increased demand.

By Karl Brough, February 1, 2018 1254

As we look back to 2017, a year of rapidly evolving customer expectations and digital revolutions, our focus inevitably shifts again to the future and the changes we must prepare for in our strategies for the next three years and beyond. Leveraging the insights and experience from across the wider Sitel Group, there are a number of key trends and consumer forces shaping companies’ strategies in 2018 and beyond.

By Sitel Group, January 30, 2018 634

Following an already successful year of supporting local charities, Sitel Newcastle finished 2017 strong over the holidays by partnering with St Oswald’s Hospice, a local charity providing specialist hospice care to adults, young people and children with life-limiting conditions.

By Sitel Group, January 23, 2018 564

Sitel Group, a world-leading provider of customer experience solutions, announced the promotion of Philippe Riveron to Chief Ventures Officer (CVO).


Facebook London | September 26, 2017

Sitel Group & Facebook partner for Change CX: Evolving Customer Care from Contact to Conversation

By Sitel Group, September 13, 2017 497

While Big Data has already caused many changes in the practices and perimeters of our business, it is still difficult to imagine the phenomenal impact that artificial intelligence (AI) will have on customer experience management.

By Sitel Group, August 12, 2017 450

In 2017, universities’ classrooms are still full and the face-to-face learning market is still the norm in the corporate world. So where is the “Digital Learning” revolution?


A leading publisher of major periodicals with more than 2.6 million subscribers anticipated their focus on digital and mobile due to declining print subscriber revenue.

Customer Experience for Everyone

As your strategic partner, your business objectives become our shared objectives. Whether you’re a Fortune 500 company or a startup, we deliver innovative solutions across all stages of the customer journey.

First-Time Outsourcers >

Whether you’re a startup or a mid-sized business, staying connected to your customer needs and managing costs appropriately can be a challenge. We can help with your customer experience management while you focus on growing your business.

Enterprise >

As a global leader in your industry, you need a trusted partner to deliver outstanding customer experiences – from anywhere, in any way, via any channel. We tailor the right solutions for you leveraging our global strength with our local flexibility.

End-to-End Customer Experience Management Solutions

The World’s Best Brands Depend on Us


Connect with us

We are dedicated to partnering with you, learning your business challenges and sharing our knowledge to enhance customer experiences.