For Sitel it was a momentous occasion as they were presented the ‘Outsourcing Partnership of the Year’ Award for their partnership with Waitrose. The awards were judged by a panel of industry experts and the final submission was presented to them back on the 10th October 2018.

While the holiday may not have the all-encompassing consumer appeal as Christmas, there’s no denying that St. Patrick’s Day is becoming big business. And, thanks to this transformation, it is a day full of commercial opportunities – but only for companies certain they have the systems and staffing in place to make the most of the increased demand.

As we look back to 2017, a year of rapidly evolving customer expectations and digital revolutions, our focus inevitably shifts again to the future and the changes we must prepare for in our strategies for the next three years and beyond. Leveraging the insights and experience from across the wider Sitel Group, there are a number of key trends and consumer forces shaping companies’ strategies in 2018 and beyond.

Following an already successful year of supporting local charities, Sitel Newcastle finished 2017 strong over the holidays by partnering with St Oswald’s Hospice, a local charity providing specialist hospice care to adults, young people and children with life-limiting conditions.

Sitel Group, a world-leading provider of customer experience solutions, announced the promotion of Philippe Riveron to Chief Ventures Officer (CVO).

While Big Data has already caused many changes in the practices and perimeters of our business, it is still difficult to imagine the phenomenal impact that artificial intelligence (AI) will have on customer experience management.

In 2017, universities’ classrooms are still full and the face-to-face learning market is still the norm in the corporate world. So where is the “Digital Learning” revolution?

A leading publisher of major periodicals with more than 2.6 million subscribers anticipated their focus on digital and mobile due to declining print subscriber revenue.