Empower humans. Enhance brands.

We are a group of global services, innovative and socially engaged,
dedicated to exceptional customer experience.

Pete Weaklend, SVP, Global Solutions & Innovation shares ways to identify the right situations to introduce automation into your customer’s journey and when to keep their contacts with an agent.

By Sitel Group, December 20, 2017

Today, Sitel, a world-leading provider of customer experience solutions, announced that it has established strategic partnerships with BRIDGEi2i Analytics Solutions and Qlik to further Sitel’s ability to leverage data and analytics to help their customers provide exceptional client experience moments.

Facebook London | September 26, 2017

Sitel Group & Facebook partner for Change CX: Evolving Customer Care from Contact to Conversation

Chatbots are quickly becoming an inextricable part of a successful Customer Experience. They are at the cutting edge of innovation in today’s business strategy.

By Sitel Group, August 22, 2017

In 2017, universities’ classrooms are still full and the face-to-face learning market is still the norm in the corporate world. So where is the “Digital Learning” revolution?

Arnaud de Lacoste, Chief Marketing and Ventures Officer of Sitel, kicked off the 2017  European Customer Day by tackling Artificial Intelligence and the related challenges for the Customer Experience industry.

Pete Weaklend, SVP, Global Solutions & Innovation shares ways to identify the right situations to introduce automation into your customer’s journey and when to keep their contacts with an agent.

Jay Berg, Country Director Netherlands shares why “WOW” moments should be expected when executing customer experience engagements correctly.

Are you ready for an exceptional opportunity to join an international company where you will be challenged professionally and have the possibility to grow personally? Support Learning for all our onsite team members.

We are a group of global services, innovative and socially engaged, dedicated to exceptional customer experience.

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