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We are a group of global services, innovative and socially engaged,
dedicated to exceptional customer experience.

Awards – Interview with Laurent Uberti – Around The Clock – About Our People – Partnerships – Voice: speaking for your brand – Retail – Learning and development trends – The future of customer relations seen by… Jean-Marc Pénélaud, La Redoute

By Sitel Group, March 16, 2018

While the holiday may not have the all-encompassing consumer appeal as Christmas, there’s no denying that St. Patrick’s Day is becoming big business. And, thanks to this transformation, it is a day full of commercial opportunities – but only for companies certain they have the systems and staffing in place to make the most of the increased demand.

By Karl Brough, March 8, 2018

Today Sitel UK is celebrating International Women’s Day across all its sites.  Recognising the challenges and achievements of women for more than a century, this day is about celebrating the role of women but it’s also about continuing to campaign for change and then making that change happen.

By Sitel Group, February 22, 2018

On Friday 9th February, Sitel Stratford was awarded “Team of the Year” at the 7th Pride of Stratford District Awards. The winners for this year’s Pride of Stratford District Awards were announced at Stratford’s Crowne Plaza at a glittering ceremony hosted by Touch FM’s Breakfast Show, presenters Si Alexander and Ollie Gallant.

By Karl Brough, February 1, 2018

As we look back to 2017, a year of rapidly evolving customer expectations and digital revolutions, our focus inevitably shifts again to the future and the changes we must prepare for in our strategies for the next three years and beyond. Leveraging the insights and experience from across the wider Sitel Group, there are a number of key trends and consumer forces shaping companies’ strategies in 2018 and beyond.

By Sitel Group, February 1, 2018

Sitelmag continues its “Around the Clock” round the world tour, stopping off in Mumbai, the Maharashtra state capital and India’s most populous city, and then on to the southeast and the city of Chennai.

By Sitel Group, January 30, 2018

Following an already successful year of supporting local charities, Sitel Newcastle finished 2017 strong over the holidays by partnering with St Oswald’s Hospice, a local charity providing specialist hospice care to adults, young people and children with life-limiting conditions.

By Sitel Group, January 23, 2018

Sitel Group, a world-leading provider of customer experience solutions, announced the promotion of Philippe Riveron to Chief Ventures Officer (CVO).

Pete Weaklend, SVP, Global Solutions & Innovation shares ways to identify the right situations to introduce automation into your customer’s journey and when to keep their contacts with an agent.

By Sitel Group, November 21, 2017

Today, Sitel, a world-leading provider of customer experience solutions, announced that it has established strategic partnerships with BRIDGEi2i Analytics Solutions and Qlik to further Sitel’s ability to leverage data and analytics to help their customers provide exceptional client experience moments.

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