Empower humans. Enhance brands.

We are a group of global services, innovative and socially engaged,
dedicated to exceptional customer experience.
By Sitel Group, May 16, 2019 18

In one month’s time, more than 200 senior-level executives from a host of industries including banking and finance, travel and tourism and retail, will arrive in London for EmpowerCX Europe 2019, Sitel Group’s reimagined and rebranded client event dedicated to the future of customer experience (CX). Innovation Powered by Emotion On the 18th June, EmpowerCX […]

By Sitel Group, April 23, 2019 159

What does the future of contact centres look like? Sitel Group recently took part in an Engage Focus Groups round-table discussion, hosted at the Hilton at Heathrow. Compromising of four tables, the aim of this event was to act as a platform within which like-minded professionals could come together to share their thoughts and experience […]

By Sitel Group, April 8, 2019 150

This question is being asked by businesses and professionals across a range of industries, because as we all know, great customer engagement is the key for success.

By Sitel Group, April 2, 2019 162

Here are the Top 5 things to measure to know if your customers will remain loyal or leave.

By Sitel Group, January 7, 2019 504

With 17 years in the business, EMEA Managing Director; Pedro Lozano has seen his fair share of industry changes. From his experience, Pedro advises that what worked 5 to 10 years ago, will likely not work anymore.

By Sitel Group, December 21, 2018 684

With his 17 years of experience working in Sitel, we wanted to find out more about our Managing Director for EMEA, Pedro Lozano. Here is Part One – The Personal Journey.

By Sitel Group, December 10, 2018 512

On the 27th November 2018 Sitel Group attended the European Contact Centre and Customer Service Awards at Battersea Park. This prestigious event is the biggest and longest running awards programme within our industry and this year’s event was the largest yet, with 1200 people in attendance.

By Sitel Group, November 9, 2018 849

For Sitel it was a momentous occasion as they were presented the ‘Outsourcing Partnership of the Year’ Award for their partnership with Waitrose. The awards were judged by a panel of industry experts and the final submission was presented to them back on the 10th October 2018.

By Sitel Group, September 18, 2018 721

On the 5th September 2018, Sitel had the pleasure of hosting the UKCCF Networking Event for the Midlands. Taking place at our UK head office in Coventry, the event consisted of peer networking, talks from industry experts and concluded with a site tour.

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