Customer perception of CX is constantly evolving. Agents and brands alike are facing immense pressure to provide the same top-tier service, faster and more efficiently than ever before.
How do you drive agent performance and extract and leverage the value in your contact data without tying up your resources? Brands face many challenges:
- Contact Monitoring – How do you efficiently monitor 100% of contacts without tying up resources? How do you deliver insights in real-time?
- Data Management – How do you extract and leverage the value in your contact data, without over investing? How do you increase data entry accuracy?
- Customer Experience – How do you ensure you deliver a consistent customer experience? How do you identify and replicate the actions of top performers?
- Training & Development – How do you ensure agents have access to the most relevant information? How do you deliver real-time coaching?
Our webinar, Driving Agent Performance with Speech Analytics, reveals how you can ensure agents deliver a superior customer experience, while also driving productivity and performance.
In this webinar, you will hear how Sitel Speech Analytics empowers agents, making your team more productive and better able to respond to customers, thereby increasing customer satisfaction.
Join us to find out how these solutions are driving measurable results, including:
- 9% lower average handle time
- 30% decrease in customer effort
- 15% increase in Net Promoter Score