Arnaud de Lacoste, Chief Marketing & Innovations Officer, Sitel, discusses how Robots will not replace humans, but enhance their work!
Sitel Group is a Top 4 global player in customer relations with expertise in Sales Acquisition, Customer Loyalty, Back-Office Management, Technical Support and Crisis Management.
Arnaud de Lacoste, Chief Marketing and Ventures Officer of Sitel, kicked off the 2017 European Customer Day by tackling Artificial Intelligence and the related challenges for the Customer Experience industry.
Pete Weaklend, SVP, Global Solutions & Innovation shares ways to identify the right situations to introduce automation into your customer’s journey and when to keep their contacts with an agent.
Marcy Payne, Vice President Operations – Work@Home Solutions™ talks about how Sitel Group is using “gamification” to drive employee engagement, motivation and learning.