Craig Reines, Chief Operations Officer APAC at Sitel Group, discusses how Offshoring can help companies stay competitive and improve the customer experience.
In this episode, Kathleen Banashak, Global Client Services at Sitel Group, discusses Voice of the Agent and how it can enhance and supplement Voice of the Customer.
Jean Baptiste Ranvier, Digital Strategist at The Social Client, talks about the role of self-care communities in creating a better customer experience.
Charles Nonog, International Conversational English Head, Philippines, talks about how to build relationships with foreign customers when English is not your native language.
Organizations from all industries are looking for ways to provide a superior customer experience. See why Emmanuel Richard, Associate Director for Extens Consulting, believes that no matter your goals, understanding the customer journey can dramatically improve customer experience.
Reid Houser, Head of Global Compliance & Privacy Officer at Sitel Group, talks about the important role of Data Protection Officers when it comes to overall compliance with the GDPR.