Listening to your customers and understanding how they interact with your business is key to improving your customer’s journey and enhancing their experience. This will give you visibility into customer contact drivers and improve your organization at all levels, strengthening your bottom line and increasing customer brand loyalty and customer lifetime value.
In this episode, Dan Gizzi, Learning Tribes Vice President of Business Development, discusses how blended learning brings innovation to the classroom.
Craig Reines, Chief Operations Officer APAC at Sitel Group, discusses how Offshoring can help companies stay competitive and improve the customer experience.
In this episode, Kathleen Banashak, Global Client Services at Sitel Group, discusses Voice of the Agent and how it can enhance and supplement Voice of the Customer.
Jean Baptiste Ranvier, Digital Strategist at The Social Client, talks about the role of self-care communities in creating a better customer experience.
Charles Nonog, International Conversational English Head, Philippines, talks about how to build relationships with foreign customers when English is not your native language.