Creating Emotional Connections with Customers

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Pedro Lozano Keynote – 2019 EmpowerCX Europe

How are politics, consumer trends and technological innovation shaping the way leading organizations deliver a truly memorable customer experience (CX)?

In the heart of London, in front of over 250 business leaders and decision makers, Sitel Group CEO – EMEA Pedro Lozano opened 2019’s EmpowerCX Europe by examining the myriad challenges facing the industry and highlighted the successful approach Sitel is taking to continue creating emotional connections with customers no matter how the world changes.