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Mike Small Keynote – 2019 EmpowerCX Americas

Digital disruption, AI and automation and big data. One would expect each of these topics to receive major consideration in a keynote focused on the future of the BPO industry.

“If you’re not innovating, someone else is,” stated Mike Small CEO – Americas for Sitel Group as he addressed the attendees at EmpowerCX 2019 Americas. “I understand and I embrace the importance of innovation and technology. But it has to be rooted back to what matters.”