Leverage the Changing Face of the Customer

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Joey Coleman Keynote – 2019 EmpowerCX Americas

At EmpowerCX Americas 2019, customer experience (CX) design expert, award-winning speaker and one half of the acclaimed Experience This! podcast (which is dedicated to all things CX), Joey Coleman, revealed insights on the future of the customer and how brands must act to attract and retain customers if they want to survive in their industry.

As the Chief Experience Composer of Design Symphony, Coleman is a recognized expert in the industry, specializing in creating unique, attention-grabbing CX. He has worked with well-renowned brands like NASA, Deloitte and Whirlpool; and he is the best-selling author of Never Lose a Customer Again.