In observance of International Fraud Awareness Week, Sitel Group and CallMiner partnered to conduct this survey which set out to identify consumer concerns around fraud, habits and channel preferences for communicating with brands/companies and perceptions around the use of artificial intelligence (AI) and speech technology by brands to prevent fraud.
How comfortable are your customers with your brand?
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Cris Kuehl | Chris Knauer | Kelly Reese | Jeff Gallino |
VP, Analytics and Client Insights at Sitel Group | SVP and Chief Security Officer at Sitel Group | Business Information Security Officer at Sitel Group | CTO and Founder, CallMiner |