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Sitel Group® is Recognized by ISG as the Leading Provider for Automation, Digital and CX Services

Published in September 2020, the ISG Provider Lens™ Contact Center – Customer Experience Services Archetype Report is a research report…

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Making the Case for Customer Care in Nicaragua

Why there? Why now? This Market Brief explores the advantages of outsourcing customer management services from Nicaragua. Readers will understand…

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Sitel Group x CallMiner: Preventing Fraud & Preserving CX with AI

Making a case for the use of artificial intelligence in brands’ customer experience programs. In observance of International Fraud Awareness…

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Contact Center Outsourcing (CCO) Services PEAK Matrix™ Assessment 2019

Sitel Group named Leader by Everest Group for 7th consecutive year. Key takeaways from the report: “Sitel has invested in…

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