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By Sitel Group, March 16, 2018

While the holiday may not have the all-encompassing consumer appeal as Christmas, there’s no denying that St. Patrick’s Day is becoming big business. And, thanks to this transformation, it is a day full of commercial opportunities – but only for companies certain they have the systems and staffing in place to make the most of the increased demand.

By Sitel Group, March 8, 2018

Women in leadership is on the rise. The latest Fortune 500 list of America’s largest companies, for instance, features more than 60 female Chief Financial Officers (CFOs). Incredible women around the world control the financial futures of many of the world’ s largest and most respected brands — from Google and Coca-Cola, to PwC and Macy’s.

By Sitel Group, March 7, 2018

After a slow start, it looks as if the Internet of Things is finally gaining momentum with major brands from Google and Samsung to LG and beyond out in force at this year’s Mobile World Congress.

By Sitel Group, March 7, 2018

The first Hubday of 2018 on French soil opened with a state of the union in regards to retail. And even with increasingly tech-led innovations and online players shaping its future and evolving its definition, the good news is that physical retail is still in excellent health, especially for those businesses…

By Sitel Group, March 2, 2018

Artificial Intelligence is one of the biggest topics at the 2018 Mobile World Congress, and with good reason. It has the potential to revolutionize every aspect of human existence, from the way we work to the way we play.

By Arnaud de Lacoste, March 2, 2018

The R&D team at Novagile, Sitel Group’s software venture, has developed the Bot Trainer: a platform module used to train chatbots to better understand customer queries. As customer journeys follow an increasingly less linear pattern, the back and forth between man and bot will become permanent.

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