Publishing company engaged in data analytics to understand how their digital product launch affected customer sentiment and the overall customer experience.
AccorHotels, a French multinational hotel group, part of the CAC 40 index, wanted to use digital to moderate and enhance their e-reputation to make their customer-centric vision a reality.
Sales in Motion is a French specialist for the implementation of door-to-door or B2B direct sales. While direct sales is the third distribution channel in France, after stores and distance selling, it is widely accepted by brands and consumers.
NPS scores across the multi-provider enterprise were lower than desired. Sitel Group collaborated with our digital TV partner and set some aggressive goals — increase NPS scores and go above and beyond to create exceptional experiences for every customer.
As part of a 13-year partnership, Sitel Group provides over 150 agents handling eChat, and more than 1,600 agents globally supporting customers across many channels and languages. Together, Sitel Group and the client collaboratively identified some very distinct opportunities to improve conversions and sales.