Sitel Group has partnered with the kings of the customer experience (CX) podcast Joey Coleman and Dan Gingiss on the next two seasons of Experience This!

Focused on passing on best practice by recounting inspiring customer service stories, real-world top tips and CX case studies straight from the industry, Experience This! has quickly established itself as one of the most influential and popular podcasts dedicated to all things CX.

Hosted by the best-selling author of “Never Lose a Customer Again” Joey Coleman and social media expert Dan Gingiss, over the past 12 months their show has achieved over 10,000 downloads, 700,000 social shares and made four different industry end-of-year top 10 and best of lists.

Sitel Group is already an Experience This! featured sponsor but now we are providing content for the show for season 2 and into season 3. In fact, we’ll be working closely with Joey and Dan to submit segments to inspire listeners through thought-provoking content such as “How social communities can increase customer satisfaction” and “How ancient tribal teachings still apply to today’s learning environment” and much more.

The partnership will culminate in April in Fort Lauderdale, Florida when Joey and Dan will not only host a live edition of the podcast at our annual customer event, but will also demonstrate why they are two of the industry’s most in-demand speakers by taking to the stage with their own keynote and serving as breakout presenters.

The ultimate goal of the collaboration is to help businesses, from startups to fortune 500 companies, embrace the power of CX through inspiring words and tangible examples so that, in the words of Joey and Dan your customers love you even more.

About Joey Coleman

Joey Coleman helps companies keep their customers. An award-winning speaker, he works with organizations around the world ranging from small startups to major brands such as Deloitte, Hyatt Hotels, Zappos and Whirlpool. His First 100 Days® methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His Wall Street Journal No.2 bestselling book, Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers.

About Dan Gingiss

Dan Gingiss’ 20-year career has consistently focused on delighting customers via social media, customer service, marketing and digital CX. He previously held marketing leadership roles at Discover, Humana and McDonald’s. The author of Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, he is a frequent speaker, blogger and Tweeter (@dgingiss).

Listen to our 4 segments now:

Episode 1: How An Online Community Can Improve Your Customer Care

In this relationship economy, Online Communities is how you build exceptional customer experience. Empower your customers and they will take care of your bottom line.

Episode 2: The Ancient Wisdom of Tribal Learning

There is much to learn from the way ancient tribes developed. Without the technology or resources we have in modern times, how did they progress? We’ll identify the key elements of tribal learning and how these methods still apply today. 

Episode 3: Customers Want to Share Their Positive Experiences with Your Brand

In 2018, Sitel Group conducted a survey of 1,200 U.S. adults that explored the impact of customer experience on brand loyalty, and what forms of engagement are most meaningful to today’s customer. The results were published as the 2018 CX Index, and showed that customers want to share their positive brand experiences with others.

Episode 4: The Importance of Mapping Individual Customer Journeys

A recent e-book release by the Sitel Group entitled, “Disrupt the Competition” posits the customer experience is a greater industry disruptor than technology. The e-book include a 5-Step process for building a CX Strategy that harnesses evolving customer behaviors in order to disrupt the competition.

Episode 5: Live at EmpowerCX 2019

Dan Gingis and Joey Coleman joined Sitel Group’s EmpowerCX conference to discuss the best parts of an international customer experience conference, the most remarkable experiences of the last year shared by their listeners, and the true state of customer experience in 2019.

 


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