MIAMIMarch 13, 2019 Sitel Group, one of the largest customer experience management companies in the world, today announced the appointment of Jim Flynn as Global Chief Human Resources Officer.

Flynn, a 22-year veteran of Sitel Group, most recently served as the Vice President of Global HR Strategy and Operations and has held related roles over his tenure at the company including Vice President of Compensation and Benefits and Senior Director of Global Benefits.

“Jim brings a plethora of both internal and industry-related knowledge into this new role,” said Laurent Uberti, President, CEO and founding partner, Sitel Group. “Our business is very hands-on and Jim has a proven track record of delivering results year after year. Further, at Sitel Group, we believe the employee experience is the customer experience – and that begins with empowering our people and creating an exceptional employee journey. Jim embodies this mindset and we are confident he will continue leading our people and organization to long-term success.”

Flynn, who is based out of the group’s Nashville, Tennessee office, is part of the Global Executive Team and leads the HR strategy at the global and corporate level by partnering with regional and local HR teams to manage the group’s diverse workforce.

“Our people are the heart of our business so as Sitel Group’s CHRO, I look forward to working with our network of HR leaders to empower our people and provide the best customer experience for our clients,” said Flynn. “I’m honored to be a part of the executive team and I am thrilled for the opportunity to lead our people strategy at a global scale.”

Flynn’s promotion is the latest in a series of executive promotions at Sitel Group including the promotion of Mike Smallto CEO – Americas and Martin Wilkinson-Brown to Chief Marketing Officer.

About Sitel Group

Sitel Group’s 75,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global customer experience (CX) management leader, we apply our 30+ years of industry-leading experience and the entrepreneurial spirit of our group’s founders to deliver omnichannel experiences through voice, chat, social media and more to customers of our 400+ clients across all verticals – from Fortune 500 companies to local startups.

Our group’s breadth of capabilities – powered by our ecosystem of experts including Learning Tribes, Innso, Sitel, Sitel Insights and TSC – go beyond business process outsourcing (BPO) to support every stage of the customer journey. We are redefining the contact center and improving business results by pairing innovative solutions – such as self-care and automation – with the human touch, emotion and empathy of our people.

As a CX platform, we are powered by experts to deliver tailored CX solutions to fit our clients’ needs through our consultative, customer-centric approach adding value at every touchpoint – regardless of location, channel or time of day.