Sitel Group - August 31, 2018 - 408
MIAMI, Aug. 30, 2018 – Learning Tribes, an international learning and development organization dedicated to creating customized and innovative training solutions to excel customer experiences, today announced that it has been recognized by Brandon Hall Research and is the recipient of three Brandon Hall Excellency awards.
Customer experience leader, Sitel Group, needed a solution to train thousands of customer service agents around the world. To satisfy this need, Learning Tribes developed My Academy, a customized BLMS (Blended Learning Management System) that materialized into Sitel Group’s corporate university. My Academy is now the learning resource to more than 70,000 employees, delivering more than 200 different courses and engaging 2,700 employees per day.
French airline carrier, Air France, was looking to better understand customer needs and improve service through their agents. Learning Tribes designed a customized mobile learning solution that incorporated real-life situations, storytelling, simulation, games and social interactions for over 5,000 agents. The MARCO project (Mobile Agent for Customer & Operational Relations) provided them with quick access to passenger information and resources to provide better service for Air France customers.
Learning Tribes’ core focus has been to provide clients with training programs and solutions that have a global impact, shorten the learning curve and accelerate onboarding speed to proficiency. Learning Tribes’ effective teamwork, resourcefulness and new approaches with the My Academy Corporate University, MOOC CX101 training course, and Innovation Lab projects were recognized with this award.
If you would like more information about this topic, please call Alex Rivas at 305-929-5121 or email firstname.lastname@example.org.
Learning Tribes is an international Learning & Development team founded 14 years ago with the vision to develop talent and empower human resources from customer facing businesses and organizations. Learning Tribes creates customized and innovative blended-learning solutions, engineered to provide learners the necessary elements to achieve their professional development goals.
Brandon Hall, Ph.D. is the CEO of Brandon Hall Research and author of the ground-breaking Web-Based Training Cookbook. Since 1992, Brandon Hall Research has been providing independent research reports and expert advice on using technology in learning. Brandon Hall Research conducts the Awards program each year to recognize the best in innovative learning.