Sitel Group Staff - March 29, 2018
“What If Artificial Intelligence Could Make Us More Human?” — Sitel’s Arnaud de Lacoste Explores The Idea in His Latest Book
Today, Sitel Group Co-Founder and Chief Marketing & Innovation Officer Arnaud de Lacoste announced the launch of his book, “What if Artificial Intelligence could make us more human?,” which provides an intensely human assessment of the future of the AI revolution.
The ebook is available for purchase on Amazon.com.
Convinced that the era of AI signals neither the end of work nor of human relations as we know them, Arnaud sets out his positive thoughts on the impact of these new technologies – and the attendant radical transformation – on corporate strategy, customer relations (and customer experience), on the world of work and talent management.
Contrary to the “doomsday prophets” predicting the wholesale disappearance of entire sectors of the economy, his book’s eight chapters are solidly rooted in experiences and meetings with global business leaders and entrepreneurs. He provides readers with an optimistic – value creating and humanizing – assessment of the future of the digital revolution.
The book reveals unparalleled insight and recommendations for brands to amplify human-centered service with data-driven results – a relationship that is critical to their long-term success. What’s more, it offers an opportunity for business leaders and entrepreneurs to make a mindset shift, where AI is the vehicle that drives more deeply empathic and emotionally intelligent conversations forward. Humans, however, remain in the driver’s seat.
Arnaud provides key takeaways, including:
To learn more about the author and this project, visit makeusmorehuman.com.