São Paulo – February 11, 2021 – Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, today announced that for the first time, Sitel® Brazil was recognized with the GPTW – Great Place to Work in Brazil certification.
“We are really proud to begin the year receiving this certification,” said Laurent Delache, Country Manager – Brazil, Sitel Group. “It’s a reason for us to celebrate our journey. After our merger of two companies in 2016, we started working on renovating our culture, putting our people on the heart of all our actions and decisions. We are focused on improving the associate experience, every day, throughout their journey within Sitel Group. Our programs such as Sitel MAX (My Associate Experience), SitelFit and Empowered Voices are essential for our leaders.”
Now, with its solid base of trust, Sitel Brazil has significantly increased employee satisfaction in its internal survey Sit & Tell, from a score of 10% in 2017 to 54% in 2020. The quality of feedback and engagement from the team encouraged to participation in the GPTW survey.
During the pandemic, the team focused on giving employees the most positive experience possible.
The result of the GPTW survey will also help Sitel Brazil to better understand employees’ feelings about the work that has been developed, to create new plan of action with the data, supporting future decisions, benchmarking within the market, strengthening employer branding and developing and attracting the best talent to Sitel Brazil.
The team’s respect for inclusion and diversity was a main factor in receiving this certification. Learn more about job opportunities in Sitel Brazil at jobs.sitel.com.
About Great Place to Work
Great Place to Work is a global consultancy that supports organizations to obtain the best results through a culture of trust, high performance and innovation, in addition to certifying and recognizing the best work environments, in 106 countries, around the world.
Learn more: gptw.com.br
About Sitel Group®
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.
With 90,000 people working across the globe – at home, in contact centers and within hubs – we securely connect brands with their customers over 4.5 million times every day in 50+ languages, driving our clients’ digital CX strategies forward. Powered by our global strength, local expertise and proprietary technologies, we deliver tailored solutions to fit clients’ needs through a consultative, customer centric approach.
With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.
Learn more at www.sitel.com and connect with us on Facebook , LinkedIn and Twitter .