Insights|Report

Sitel Group® Empowers the Metaverse Customer Experience

Sitel Group® Empowers the Metaverse Customer Experience
In its recent briefing note, ISG Research™ revealed that Sitel Group is in a strong position to help enterprises, including metaverse builders, native Web3 companies and traditional brands, with the delivery of world-class Meta Customer Experiences (MCX) and support solutions through each layer of the metaverse.
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Sitel Group® Empowers the Metaverse Customer Experience

In This Briefing Note

Sitel Group strongly believes that the metaverse should be included in the development of a company’s CX strategy to:

  • Create immersive spaces and experiences to represent brands, deliver services and commercialize products
  • Develop long-lasting relationships to increase brand loyalty
  • Take special care of high-value customers
  • Generate new revenue opportunities with new ways of engaging customers into purchases
  • Develop strategic competitive advantage to continuously be ahead of the competition

Key Takeaways From the Report:

Sitel Group is viewed as a long-term partner by its clients, capable of leading CX initiatives with integrated and innovative solutions.
Sitel Group is helping guide its clients towards the emerging Web3 metaverse worlds.
The immersive worlds provided by metaverses are intended to improve the online experiences of people.
This virtual world, or metaverse, offers an immersive user interface into the emerging online social and commerce activities.