In This Briefing Note
Sitel Group strongly believes that the metaverse should be included in the development of a company’s CX strategy to:
- Create immersive spaces and experiences to represent brands, deliver services and commercialize products
- Develop long-lasting relationships to increase brand loyalty
- Take special care of high-value customers
- Generate new revenue opportunities with new ways of engaging customers into purchases
- Develop strategic competitive advantage to continuously be ahead of the competition
Key Takeaways From the Report:
Sitel Group is viewed as a long-term partner by its clients, capable of leading CX initiatives with integrated and innovative solutions.
Sitel Group is helping guide its clients towards the emerging Web3 metaverse worlds.
The immersive worlds provided by metaverses are intended to improve the online experiences of people.
This virtual world, or metaverse, offers an immersive user interface into the emerging online social and commerce activities.