Insights

Insights

Stay up-to-date on the latest news and resources from Sitel Group.

Blog

Our executives and subject matter experts apply their understanding to the latest industry news, the latest technology, products and consumer trends and their impact on customer experience.

Resources

Analysts’ insights, white papers, videos and in-depth research. Discover more about the issues facing your business and its sector and the tools and expertise needed to succeed.

Webinar

Spotlight Series: The Contact Center of the Future: MAXhubs

Scheduled - July 16, 2020 12:00 p.m. ET - Join us to learn all about the MAXhub initiative and how it’s revolutionizing the contact center workspace.

Client Stories

Across all business sectors from banking and finance to travel and tourism, we partner with our clients to overcome their unique customer experience challenges and help them realize tangible results.

23% Improvement in rACH activations

Strategic focus and planning lead to continuous outperformance of client’s captive center collections metrics

Our client is a leading FinTech company offering affordable loans and financial resources.

#1 Outsourcing partner

Delivering exceptional CX programs to build customer loyalty and meet seasonality

Through continuous communication with our client, Airbnb, Sitel has established mutual trust to create CX programs that build customer loyalty and flex to changing needs.

Client Testimonials

“Now more than ever, our customers are depending on us and it is great to know we can depend on [Sitel’s people] to handle our customers’ needs.” Luci Prange Vendor Manager, Global Insurance Provider

“Now more than ever, our customers are depending on us and it is great to know we can depend on [Sitel’s people] to handle our customers’ needs.”

“The dedication and professionalism from your whole team is very much appreciated, from the agents taking phone calls to your leadership coordinating logistics and support behind the scenes.” Patrick Farrell Manager - Vendor Relations, Global Insurance Provider

“The dedication and professionalism from your whole team is very much appreciated, from the agents taking phone calls to your leadership coordinating logistics and support behind the scenes.”

News & Events

Our latest organizational announcements and the latest information about our own event series EmpowerCX plus up to date news on industry conferences and events that Sitel Group is attending both in the U.S and around the globe.