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What We Do
Transform Your CX with Sitel Group
®
It’s time to lead the disruption. Empower your CX strategy with digital-first solutions powered by the human touch.
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EXP+™
Experience more with EXP+™ and elevate your customers’ brand experience with end-to-end CX solutions tailored to your unique business needs.
CX Consulting
CX transformation is a journey and no two organizations take the same route to achieve success. Our approach to CX consulting maps a clear path for your business.
Work from Anywhere
Be ready to scale and adapt with access to the best CX talent. Connect your brand to a flexible delivery model built for the future of work.
Sitel
®
MAX
With Sitel
®
MAX, we engage and innovate together. With our people-centric and business-wide methodology we’re transforming the associate experience.
Approach
Approach
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Create a Consistent Brand Experience
Manage Data Security and Compliance
Drive Efficiency in Contact Resolution
Train and Upskill Staff
Uncover What Your Customers Want
Measure and Manage Your Contact Center Work
Products & Services
CX Learning
Learning Strategy
Learning Needs Analysis
Learning Ecosystem Design
Learning as a Service
Custom Blended & Digital Learning
CX Learning Catalog
Learning Technologies
Learning Experience Platform
Chat Simulator
CX Technology
Team Collaboration Tools
Virtual Communication Platform
Associate Performance Management
Omnichannel Hub
Unified Agent Desktop
Conversational Messaging
Case Management & Orchestration
Omnichannel Telephony Platform
Self-Service Solutions
Intelligent Automations
Visual IVR
Digital Assistant
Decisioning & RPA
CX Operations
CX Solutions
Customer Care
Sitel at Home™
Multilingual Customer Support
Sales & Retention
Sitel Tech Support as a Service™
First Party Collections
Back Office Support
Trust & Safety
Social Media & Communities Management
Chat & Messaging Services
Security & Fraud Detection
Customer Authentication
Secure Credit Card Processing
CX Analytics
Customer Insights
Customer Churn Analytics
Voice of the Customer
Next Best Action for Increased Sales
Interaction Analytics
Performance Analytics
Real-Time Agent Assistant
Clickstream Analytics
Quality Assurance Automation
Predictive Analytics
Social Fraud Engineering
CX Digital
Content Strategy
Self-Service Content
Knowledge Management
Social Engagement
Social Room
Social Intelligence
Boost Your Social
Conversational AI
Callbot
Automated Image Analysis
Digital Agent
Boost Your Bot
Industries
Industries
Your industry is our expertise.
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Banking & Financial Services
Government
Healthcare
Insurance
Manufacturing
Media & Entertainment
Retail
Technology
Telecoms
Travel & Hospitality
Utilities
Insights
Insights
Stay on top of CX-related news, blogs, white papers, client stories – and more.
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Company
Company
As a global leader in CX management, we deliver more than 8 million experiences every day.
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Our Mission
Our Values
Operational Excellence
Empowered Voices
Customer Testimonials
Call Center Security and Risk Management
Corporate Social Responsibility
Diversity and Inclusion
Facts and Figures
Locations
People Leading our Teams
Recognition and Awards
Careers
Career at Sitel
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Insights
Explore Ideas, Perspectives & Trends Shaping CX
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News
- June 28, 2022
Sitel Group® Wins Gold Globee® Award for Innovation in Customer Service in the 2022 Sales, Marketing, Customer Success, and Operations Awards
Blog
Outsourcing and the Future of Customer Experience Delivery
Blog
How to Increase Self-Service Success Rates
Whitepaper
The Future of Work & Employee Experience: How Work from Anywhere Redefines CX Delivery
Blog
Why Successful Technology Companies Focus on Customer Effort
News
- June 20, 2022
Sitel Group® Agrees on Key Terms to Proposed Merger with Majorel to Establish a New Global Industry Leader in CX
