Insights
Blog
Our executives and subject matter experts apply their understanding to the latest industry news, the latest technology, products and consumer trends and their impact on customer experience.
Resources
Analysts’ insights, white papers, videos and in-depth research. Discover more about the issues facing your business and its sector and the tools and expertise needed to succeed.
Spotlight Series: Customer Service Exploit Playbook & How To Stop Hackers Like Me
Scheduled - October 13, 2020 12:00 p.m. ET - At the world’s largest hacker conference, DEF CON, a CNN journalist asked Rachel Tobac to take over as many accounts...
Client Stories
Across all business sectors from banking and finance to travel and tourism, we partner with our clients to overcome their unique customer experience challenges and help them realize tangible results.
Channeling New CX for Accor via Sitel China
Accor is a global hotel business that, over the past 60 years, has grown from a single hotel brand in Paris to 39 brands with more than 5,000 hotels in 110 countries, including 350 in China. The Challenge To partner with the company to support its customer experience transformation, provide access to new channels and
Strategic focus and planning lead to continuous outperformance of client’s captive center collections metrics
Our client is a leading FinTech company offering affordable loans and financial resources.
Client Testimonials
![“Now more than ever, our customers are depending on us and it is great to know we can depend on [Sitel’s people] to handle our customers’ needs.”](https://3any6g21d0wcbbsts278kda1-wpengine.netdna-ssl.com/wp-content/uploads/2020/04/testimonial-avatar-2-120x120.jpg){kind=avatar}
Sitel Group®’s innso Technology Now Available on United Kingdom’s Digital Marketplace
Sitel Group, UiPath Partner to Transform Customer Experience Industry with Hyperautomation
Events & Webinars
The latest information about our own event series EmpowerCX plus up to date news on industry conferences and events that Sitel Group is attending both in the U.S and around the globe.
