Insights

Insights

Stay up-to-date on the latest news and resources from Sitel Group.

Blog

Our executives and subject matter experts apply their understanding to the latest industry news, the latest technology, products and consumer trends and their impact on customer experience.

Resources

Analysts’ insights, white papers, videos and in-depth research. Discover more about the issues facing your business and its sector and the tools and expertise needed to succeed.

Webinar

Spotlight Series: Customer Service Exploit Playbook & How To Stop Hackers Like Me

Scheduled - October 13, 2020 12:00 p.m. ET - At the world’s largest hacker conference, DEF CON, a CNN journalist asked Rachel Tobac to take over as many accounts...

Client Stories

Across all business sectors from banking and finance to travel and tourism, we partner with our clients to overcome their unique customer experience challenges and help them realize tangible results.

93% Answer rate

Channeling New CX for Accor via Sitel China

Accor is a global hotel business that, over the past 60 years, has grown from a single hotel brand in Paris to 39 brands with more than 5,000 hotels in 110 countries, including 350 in China. The Challenge To partner with the company to support its customer experience transformation, provide access to new channels and

23% Improvement in rACH activations

Strategic focus and planning lead to continuous outperformance of client’s captive center collections metrics

Our client is a leading FinTech company offering affordable loans and financial resources.

Client Testimonials

“Now more than ever, our customers are depending on us and it is great to know we can depend on [Sitel’s people] to handle our customers’ needs.” Luci Prange Vendor Manager, Global Insurance Provider

“Now more than ever, our customers are depending on us and it is great to know we can depend on [Sitel’s people] to handle our customers’ needs.”

“The dedication and professionalism from your whole team is very much appreciated, from the agents taking phone calls to your leadership coordinating logistics and support behind the scenes.” Patrick Farrell Manager - Vendor Relations, Global Insurance Provider

“The dedication and professionalism from your whole team is very much appreciated, from the agents taking phone calls to your leadership coordinating logistics and support behind the scenes.”

Events & Webinars

The latest information about our own event series EmpowerCX plus up to date news on industry conferences and events that Sitel Group is attending both in the U.S and around the globe.

Webinar - Scheduled - October 13, 2020 12:00 p.m. ET

Spotlight Series: Customer Service Exploit Playbook & How To Stop Hackers Like Me