EXP+™ Evolve channels the latest technology to deliver leading-edge digital experiences – with data-driven and AI-enabled self-service and automation – to deliver a superior CX.

Evolving and Accelerating your CX Through Intelligent Self-Service and Automation

EXP+™ Evolve channels the latest technology to deliver leading-edge digital experiences. With customers actively seeking digital alternatives, brands must help their customers help themselves – with data-driven and artificial intelligence (AI)-enabled self-service and automation – to deliver a superior customer experience (CX).

In fact, 35% of all consumers and 43% of Gen Z consumers prefer self-service solutions for resolving issues.*

Consumers value the speed and round-the-clock availability that self-service solutions provide. From conversational IVR, to intelligent digital agents applied across voice or non-voice channels, EXP+ Evolve puts your customer in the driver’s seat with fast, convenient, 24/7 self-service solutions as an integrated element of the omnichannel CX journey.

*COVID-19: the CX Impact Study, Sitel Group®, 2020

Measurable Results

Transform your digital CX delivery with EXP+ Evolve
and increase deflection to non-voice channels, drive efficiency and increase customer satisfaction across your brand.

90%

customer satisfaction
with Sitel Digital Agent

85%

answer success
with Sitel Support Bot

40%

increase in self-service utilization
with Sitel Conversational IVR

Recognized for Our Expertise

7 Consecutive Years
Leader in the Everest Group Contact Center Outsourcing (CCO) Peak Matrix

2019 ISG Provider Lens™ Archetype Report
Leader in Customer Service Buyers, Peak Season Buyers and Digital Experts

EXP+ Evolve Products