Event Details

November 4 – 6, 2019
Margaritaville Beach Resort Fort Lauderdale, FL

Learn more >

Attend LISTEN 2019 in Fort Lauderdale to hear from analysts, thought leaders, and product experts and share best practices with one another. Listen to stories from CallMiner Eureka users and industry gurus in over 50 sessions and workshops split into separate tracks for executives, program owners, and data scientists & analysts.

Sitel’s sessions details:

Tuesday November 5
Speaker: Mike Small

Listen & Learn: Leveraging Data to Enhance the Human CX

Mike Small, Sitel Group’s CEO – Americas, discusses how Sitel is leveraging advanced analytics to deliver better customer experiences through better employee experiences at scale for their agents. Sitel’s 75,000 people deliver 3.5 million experiences daily for some of the world’s best-known brands.

Wednesday November 6
Speaker: Cris Kueuhl

Mapping and Identifying Call Flow Efficiencies with Speech Analytics

Cris Kueuhl, VP, Analytics & Client Insights, will hold a breakout Expert Session.

Wednesday November 6
Speaker: Blake Harris

Setup & Management of Your Speech Analytics Team

Blake Harris, Sr. Manager, Analytics & Client Insights, will host a demo on detailing Sitel Insights’ “Setup & Management of Your Speech Analytics Team.”

November 5 and 6 | 1:45 PM – 2:15 PM
Speakers: David Angdstadt and Chris Hollamby

The Power of the Platform: Integrating Innovation Into Your Operational CX Strategy

David Angdstadt and Chris Hollamby, VPs, Business Development, will host a demo session in the Demo Theatre. Their demo features Sitel Group’s implementation of CallMiner’s solution.