October 27 – 30, 2019
Hyatt Regency Huntington Beach Resort & Spa, CA
Monday October 28th | 1:45 PM
Speaker: Sandy Ellis
This workshop will enable participants to capture proven strategies designed to interweave the customer voice within the service delivery framework. Leaders will leave this session with a road-map containing actionable strategies to design, plan and execute key elements that are tailored and aligned to achieving company objectives while harnessing the power of your greatest source of information; your customers. Your individual plan will enable you to immediately begin working toward creating an optimized service environment based on a sustainable continuous improvement culture that facilitates and rewards service excellence.