Sitel Insights

Delivering Insights into the Customer Journey to Improve Customer Experience.

Download the Data Sheet to understand how Sitel Insights combines deep contact centre and customer experience expertise with advanced analytics technologies to deliver insights that impact business outcomes.

  • Increase efficiency
  • Reduce churn
  • Drive loyalty
  • Boost sales
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Recent posts

2020 Customer Experience Index Survey Data Report

Understanding Brand Loyalty & Consumer Engagement This survey was conducted to understand how the customer experience (CX) impacts brand engagement…

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Digital Agent

Learn how Sitel Group's intelligent chatbot solution tackles low-complexity contacts to increase speed of answer as well as your bottom…

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Speech Analytics

A Fully Managed Speech Analytics Solution Download the data sheet to understand how Sitel Insights experts configure, manage and provide…

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CX Consulting & Transformation

Building a SMART Digital Organisation Download the data sheet to understand what your customers’ needs are and why providing a…

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