Empower humans. Enhance brands.

We are a group of global services, innovative and socially engaged,
dedicated to exceptional customer experience.
By Sitel Group, October 16, 2018 97

Despite the prevalence of terms such as Fake News and the continuing reporting of high-profile data breaches affecting everyone from Facebook to Google, the outlook for businesses, especially those with a clear transformation roadmap is optimistic.

By Sitel Group, October 11, 2018 230

The combination of Sitel Group’s deep CX expertise and industry leading NICE inContact CXone cloud customer experience platform delivers an agile, efficient and scalable customer engagement solution.

By Sitel Group, October 11, 2018 138

How can you make your customer relationships more personal? In a business environment – where soon the only way companies will stand out among their competitors is through their level of customer experience (CX) – it’s one of the biggest questions that brands need to answer to secure their future.

By Sitel Group, October 8, 2018 206

When the 2018 European Contact Centre and Customer Service Awards get underway in London’s fashionable Battersea Park on November 27, TSC will compete alongside Booking.com, Marks & Spencer and Capgemini in the Best Implementation of Artificial Intelligence (AI) in Customer Service category.

By Sitel Group, October 5, 2018 232

At any point in the economic cycle, attracting and retaining the right talent should always be high on your organization’s agenda. But when certain skill sets are in short supply it can be tempting to cut corners to fill positions to react to market forces.

By Sitel Group, October 2, 2018 292

The 2018 Future of Jobs Report from World Economic Forum (WEF) suggests that the rise of the robots and breakthroughs in artificial intelligence (AI) are set to have a beneficial impact on the global workforce – potentially creating jobs as well as replacing them.

Customer Experience for Everyone

As your strategic partner, your business objectives become our shared objectives. Whether you’re a Fortune 500 company or a startup, we deliver innovative solutions across all stages of the customer journey.

First-Time Outsourcers >

Whether you’re a startup or a mid-sized business, staying connected to customer needs and managing costs appropriately can be a challenge. We can help with your customer experience management while you focus on growing your business.

Enterprise >

As a global leader in your industry, you need a trusted partner to deliver outstanding customer experiences – from anywhere, in any way, via any channel. We tailor the right solutions for you leveraging our global strength with our local flexibility.

End-to-End Customer Experience Management Solutions

The World’s Best Brands Depend on Us


Connect with us

We are dedicated to partnering with you, learning your business challenges and sharing our knowledge to enhance customer experiences.