The Contact Center Week (CCW) Excellence Awards honor, recognize and promote the most innovative contact center solutions and executives who have made a commitment to driving superior contact center and customer experience (CX) performance.

“We are especially proud that Sitel Group was recognized as a Leader for the sixth year in a row on Everest Group’s CCO PEAK Matrix based on the strength of our vision and execution capabilities,” said Arnaud de Lacoste, Chief Marketing & Innovations Officer at Sitel Group.

As Olivier Camino, Sitel Group’s Global Chief Operating Officer, points out: “If a company wants to make sure they offer customers an engaging, emotional experience, then they need to start by looking at their associate experience.”

Did you know that 61% of consumers that use Click and Collect also make additional purchases when arriving in store? Check out our infographic and see why click and collect is a win for retailers and consumers.

Engagement is the key ingredient when putting together a recipe for a successful professional learning or training program. As a growing number of studies highlight, looking to the world of video gaming is helping trainers get their students the next level.

Since January 2017, Sitel Group associates around the world have donated enough blood to help more than 9,000 individuals in their communities –a tangible demonstration of how our culture and values come to live through our incredible people.