On May 15th and 16th, Miami welcomed more than 200 global experts and influencers in the Customer Experience (CX) industry, along with leaders from some of the most influential brands in the world for the Sitel Summit ’18. The two days were packed with great keynote speakers, analysts’ panels, and inspirational discussions…

It’s official. Beginning today, any organization or individual based anywhere in the world, that offers goods or services to, or monitors the behavior of European citizens and in doing so process or holds their data; needs to comply with the General Data Protection Regulation (GDPR).

This year’s Sitel Summit welcomed more than 200 senior executives from some of the world’s best-known brands including AXA, HP and UnitedHealth Group, alongside leading industry analysts from Gartner, Frost & Sullivan and Everest Group to The EDITION Miami Beach. The event focused on understanding key trends and factors redefining the concept of customer experience.

In the coming weeks, Amazon’s virtual assistant will be getting some very intelligent new skills. And the smartest of which, from a business standpoint, will be something that director of applied science, Alexa Machine Learning, Ruhi Sarikaya calls “Skills Arbitration.”

A French company that has set the benchmark in the butane, propane and natural gas sector since 1951, Antargaz-Finagaz has continued to keep its place in the industry through transforming its business in terms of proactivity, creativity and crucially, productivity.

How can the insurance industry take the steps it needs to meet modern consumer expectations and to maintain loyalty? The insurance industry is one that operates under increasing, constantly changing regulation, and with the threat of any number of potential natural disasters on the horizon, while always mitigating risk at all costs.