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dedicated to exceptional customer experience.
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The 2018 #SitelSummit was packed with exceptional keynote speakers, discussion panels and influencers in the #CX in… https://t.co/zwMeylC4nF
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Managing #CX during a #merger can be challenging. Our Chief Client Officer offers 3 easy steps to enhan… https://t.co/Lpzabz3C4p
By Sitel Group, May 25, 2018

On May 15th and 16th, Miami welcomed more than 200 global experts and influencers in the Customer Experience (CX) industry, along with leaders from some of the most influential brands in the world for the Sitel Summit ’18. The two days were packed with great keynote speakers, analysts’ panels, and inspirational discussions…

By Sitel Group, May 25, 2018

It’s official. Beginning today, any organization or individual based anywhere in the world, that offers goods or services to, or monitors the behavior of European citizens and in doing so process or holds their data; needs to comply with the General Data Protection Regulation (GDPR).

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With the rise of #AI and #bots, #CX and the #Customer Journey are at the center of debates. In this article,… https://t.co/xcG0nxb9Cu
By Sitel Group, May 24, 2018

This year’s Sitel Summit welcomed more than 200 senior executives from some of the world’s best-known brands including AXA, HP and UnitedHealth Group, alongside leading industry analysts from Gartner, Frost & Sullivan and Everest Group to The EDITION Miami Beach. The event focused on understanding key trends and factors redefining the concept of customer experience.

By Sitel Group, May 17, 2018

In the coming weeks, Amazon’s virtual assistant will be getting some very intelligent new skills. And the smartest of which, from a business standpoint, will be something that director of applied science, Alexa Machine Learning, Ruhi Sarikaya calls “Skills Arbitration.”

By Sitel Group, May 9, 2018

A French company that has set the benchmark in the butane, propane and natural gas sector since 1951, Antargaz-Finagaz has continued to keep its place in the industry through transforming its business in terms of proactivity, creativity and crucially, productivity.

By Sitel Group, May 8, 2018

How can the insurance industry take the steps it needs to meet modern consumer expectations and to maintain loyalty? The insurance industry is one that operates under increasing, constantly changing regulation, and with the threat of any number of potential natural disasters on the horizon, while always mitigating risk at all costs.

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