Developing any chatbot that can be a challenge. When the chatbot has to leverage Artificial Intelligence (AI) to create a more personal and emotional experience and reflect the character and voice of one of France’s most popular culture icons – Astérix – user expectations are going to be immense. However, that was the challenge TSC, […]

Today, Sitel Group, one of the largest customer experience (CX) management companies in the world, announced the launch of business process outsourcing (BPO) operations through Sitel, the group’s BPO subsidiary, in China.

When Apple adds a feature to its current product lineup, it means it’s ready for mainstream adoption. From September 17, the HomePod, Apple’s music-focused entry into the burgeoning smart speaker market, will get a new set of features.

Sitel Philippines’ talent development program, Sitel Academy, recognized with 42nd PMAP People Program of the Year Award Manila, Philippines – Sitel Philippines’ received the 42nd People Management Association of the Philippines (PMAP) People Program of the Year Award for Talent Development – National Capital Region level for its Sitel Academy program. Sitel, the BPO business […]

Sitel’s associates around the globe are always ready to help those in need and Work Together to Give Back to their local communities.

Is customer experience (CX) a question of economics? According to Mike Havard, the founding director of Ember Group, every business that has made the transition from being good to becoming a champion brand in the eyes of its customers has successfully reflected upon this question on its route to the top.

In the rush to earn a share of the $80 billion+ spent by parents getting their offspring ready for the new school year or college semester, organizations have had to do their homework when it comes to the subject of social media – and all of their efforts may not have earned them top marks.

Learning Tribes, an international learning and development organization dedicated to creating customized and innovative training solutions to excel customer experiences, today announced that it has been recognized by Brandon Hall Research and is the recipient of three Brandon Hall Excellency awards.

The Era of Voice Assistants: According to research from Voicebot.ai, smart speaker penetration is growing so rapidly that by April one-in-five US adults – 47.3 million people – already had access to either an Amazon Echo, Google Home Assistant or Apple HomePod device.

Sitel, the BPO subsidiary of Sitel Group, one of the world’s largest customer experience companies, was honored with the Implementation Award by Speech Technology magazine for achieving significant business benefits from its deployment of the CallMiner Eureka speech analytics solution and MyEureka portal.