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dedicated to exceptional customer experience.
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By Sitel Group, June 19, 2018 - 69

As Olivier Camino, Sitel Group’s Global Chief Operating Officer, points out: “If a company wants to make sure they offer customers an engaging, emotional experience, then they need to start by looking at their associate experience.”

By Sitel Group, June 18, 2018 - 77

Did you know that 61% of consumers that use Click and Collect also make additional purchases when arriving in store? Check out our infographic and see why click and collect is a win for retailers and consumers.

By Sitel Group, June 15, 2018 - 125

Engagement is the key ingredient when putting together a recipe for a successful professional learning or training program. As a growing number of studies highlight, looking to the world of video gaming is helping trainers get their students the next level.

By Sitel Group, June 14, 2018 - 164

Since January 2017, Sitel Group associates around the world have donated enough blood to help more than 9,000 individuals in their communities –a tangible demonstration of how our culture and values come to live through our incredible people.

By Sitel Group, June 13, 2018 - 228

During his keynote address at this year’s Sitel Summit, Dan Gizzi, Learning Tribes Vice President of Business Development, examined innovative uses and development of technology that are unlocking new benefits for those companies looking to capitalize on employee training.

71

In this episode, Kathleen Banashak, Global Client Services at Sitel Group, discusses Voice of the Agent and how it can enhance and supplement Voice of the Customer.

Customer Experience for Everyone

As your strategic partner, your business objectives become our shared objectives. Whether you’re a Fortune 500 company or a startup, we deliver innovative solutions across all stages of the customer journey.

First-Time Outsourcers >

Whether you’re a startup or a mid-sized business, staying connected to customer needs and managing costs appropriately can be a challenge. We can help with your customer experience management while you focus on growing your business.

Enterprise >

As a global leader in your industry, you need a trusted partner to deliver outstanding customer experiences – from anywhere, in any way, via any channel. We tailor the right solutions for you leveraging our global strength with our local flexibility.

End-to-End Customer Experience Management Solutions

Ecosystem of Expert Customer Experience Partners

Our partners enable us to offer the best technological solutions for our clients. Thus, we are able to continually expand our offerings to meet and exceed our clients’ expectations.

The World's Best Brands Depend on Us

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We are dedicated to partnering with you, learning your business challenges and sharing our knowledge to enhance customer experiences.

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