Despite the prevalence of terms such as Fake News and the continuing reporting of high-profile data breaches affecting everyone from Facebook to Google, the outlook for businesses, especially those with a clear transformation roadmap is optimistic.

The combination of Sitel Group’s deep CX expertise and industry leading NICE inContact CXone cloud customer experience platform delivers an agile, efficient and scalable customer engagement solution.

How can you make your customer relationships more personal? In a business environment – where soon the only way companies will stand out among their competitors is through their level of customer experience (CX) – it’s one of the biggest questions that brands need to answer to secure their future.

When the 2018 European Contact Centre and Customer Service Awards get underway in London’s fashionable Battersea Park on November 27, TSC will compete alongside Booking.com, Marks & Spencer and Capgemini in the Best Implementation of Artificial Intelligence (AI) in Customer Service category.

At any point in the economic cycle, attracting and retaining the right talent should always be high on your organization’s agenda. But when certain skill sets are in short supply it can be tempting to cut corners to fill positions to react to market forces.

The 2018 Future of Jobs Report from World Economic Forum (WEF) suggests that the rise of the robots and breakthroughs in artificial intelligence (AI) are set to have a beneficial impact on the global workforce – potentially creating jobs as well as replacing them.