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By Sitel Group, May 17, 2018

In the coming weeks, Amazon’s virtual assistant will be getting some very intelligent new skills. And the smartest of which, from a business standpoint, will be something that director of applied science, Alexa Machine Learning, Ruhi Sarikaya calls “Skills Arbitration.”

By Sitel Group, May 9, 2018

A French company that has set the benchmark in the butane, propane and natural gas sector since 1951, Antargaz-Finagaz has continued to keep its place in the industry through transforming its business in terms of proactivity, creativity and crucially, productivity.

By Sitel Group, May 8, 2018

How can the insurance industry take the steps it needs to meet modern consumer expectations and to maintain loyalty? The insurance industry is one that operates under increasing, constantly changing regulation, and with the threat of any number of potential natural disasters on the horizon, while always mitigating risk at all costs.

By Sitel Group, May 8, 2018

Today, Sitel Group announced that it has appointed Alexandre Lebrun, head of Engineering at Facebook AI Research (FAIR), to its board of directors – a move that signals the company’s continued progression toward offering artificially intelligent digital solutions to its clients.

By Sitel Group, May 3, 2018

From technological innovation to data security, Facebook continues moving forward and continues highlighting the growing opportunities while addressing the responsibilities of conversational business.

By Sitel Group, May 3, 2018

In less than two weeks, more than 200 senior-level executives from a host of business industries, from banking and insurance to retail, will arrive in Miami for Sitel Group’s third annual Sitel Summit, an event focused on how the future of Customer Experience will empower humans and enhance brands.

Customer Experience for Everyone

As your strategic partner, your business objectives become our shared objectives. Whether you’re a Fortune 500 company or a startup, we deliver innovative solutions across all stages of the customer journey.

First-Time Outsourcers >

Whether you’re a startup or a mid-sized business, staying connected to customer needs and managing costs appropriately can be a challenge. We can help with your customer experience management while you focus on growing your business.

Enterprise >

As a global leader in your industry, you need a trusted partner to deliver outstanding customer experiences – from anywhere, in any way, via any channel. We tailor the right solutions for you leveraging our global strength with our local flexibility.

End-to-End Customer Experience Management Solutions

Ecosystem of Expert Customer Experience Partners

Our partners enable us to offer the best technological solutions for our clients. Thus, we are able to continually expand our offerings to meet and exceed our clients’ expectations.

The World's Best Brands Depend on Us

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We are dedicated to partnering with you, learning your business challenges and sharing our knowledge to enhance customer experiences.

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