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By Sitel Group, September 20, 2018 120

Today, Sitel Group, one of the largest customer experience (CX) management companies in the world, announced the launch of business process outsourcing (BPO) operations through Sitel, the group’s BPO subsidiary, in China.

By Sitel Group, September 19, 2018 122

When Apple adds a feature to its current product lineup, it means it’s ready for mainstream adoption. From September 17, the HomePod, Apple’s music-focused entry into the burgeoning smart speaker market, will get a new set of features.

By Sitel Group, September 14, 2018 492

Sitel Philippines’ talent development program, Sitel Academy, recognized with 42nd PMAP People Program of the Year Award Manila, Philippines – Sitel Philippines’ received the 42nd People Management Association of the Philippines (PMAP) People Program of the Year Award for Talent Development – National Capital Region level for its Sitel Academy program. Sitel, the BPO business […]

By Sitel Group, September 14, 2018 630

Sitel’s associates around the globe are always ready to help those in need and Work Together to Give Back to their local communities.

By Sitel Group, September 12, 2018 496

Is customer experience (CX) a question of economics? According to Mike Havard, the founding director of Ember Group, every business that has made the transition from being good to becoming a champion brand in the eyes of its customers has successfully reflected upon this question on its route to the top.

By Sitel Group, September 7, 2018 288

In the rush to earn a share of the $80 billion+ spent by parents getting their offspring ready for the new school year or college semester, organizations have had to do their homework when it comes to the subject of social media – and all of their efforts may not have earned them top marks.

By Sitel Group, August 31, 2018 451

Learning Tribes, an international learning and development organization dedicated to creating customized and innovative training solutions to excel customer experiences, today announced that it has been recognized by Brandon Hall Research and is the recipient of three Brandon Hall Excellency awards.

By Sitel Group, August 27, 2018 401

The Era of Voice Assistants: According to research from Voicebot.ai, smart speaker penetration is growing so rapidly that by April one-in-five US adults – 47.3 million people – already had access to either an Amazon Echo, Google Home Assistant or Apple HomePod device.

By Sitel Group, August 22, 2018 387

Sitel, the BPO subsidiary of Sitel Group, one of the world’s largest customer experience companies, was honored with the Implementation Award by Speech Technology magazine for achieving significant business benefits from its deployment of the CallMiner Eureka speech analytics solution and MyEureka portal.

By Sitel Group, August 21, 2018 317

As the retail sector goes through its biggest transformation in history so too is the concept of the loyalty program which, thanks to digitalization, is getting a new lease of life, but only if brands get it right.

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