Empower humans. Enhance brands.

We are a group of global services, innovative and socially engaged,
dedicated to exceptional customer experience.
By Sitel Group, November 6, 2018 206

Anticipating strong consumer spending and high call volumes, Sitel Group boosts U.S. hiring to help brands provide exceptional customer experiences during Black Friday and Cyber Monday.

By Sitel Group, November 6, 2018 159

Deloitte forecasts that this holiday season, U.S. consumers will spend $134 billion online with 60 percent of shoppers looking to do at least some of their seasonal shopping with e-tailers, even if the majority of their spending will take place in store.

By Sitel Group, November 1, 2018 229

Instant messaging and social networks may well be the flavor of the week, but that doesn’t mean that the simple text message is off the menu. Far from being stale, it’s never been more appetizing for digital marketers or for nourishing customer experience (CX).

By Sitel Group, October 24, 2018 330

Sitel Group demonstrates leadership and expertise at CallMiner’s LISTEN 2018 conference with strong roster of executive speakers, keynote and demonstrations.

By Sitel Group, October 24, 2018 332

According to the National Retail Federation, which has been gauging the U.S. population’s feelings about Halloween since 2004, this year could set a record. Americans are planning to spend an average of $86.79 on everything from candy to costumes.

By Sitel Group, October 23, 2018 454

A panel of judges comprised of experts from the contact center industry, Frost & Sullivan research analysts and event participants voted Sitel Group as the winner of this award.

Customer Experience for Everyone

As your strategic partner, your business objectives become our shared objectives. Whether you’re a Fortune 500 company or a startup, we deliver innovative solutions across all stages of the customer journey.

First-Time Outsourcers >

Whether you’re a startup or a mid-sized business, staying connected to customer needs and managing costs appropriately can be a challenge. We can help with your customer experience management while you focus on growing your business.

Enterprise >

As a global leader in your industry, you need a trusted partner to deliver outstanding customer experiences – from anywhere, in any way, via any channel. We tailor the right solutions for you leveraging our global strength with our local flexibility.

End-to-End Customer Experience Management Solutions

The World’s Best Brands Depend on Us

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We are dedicated to partnering with you, learning your business challenges and sharing our knowledge to enhance customer experiences.

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