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We are a group of global services, innovative and socially engaged,
dedicated to exceptional customer experience.
By Sitel Group, October 22, 2018 3

Operating under the tagline of A Vocal Experience You Can Trust, Sitel Group’s Digital CX agency TSC articulated the dos and don’ts of building a voice app that will add value for your brand at the 2018 Hub Forum – one of the most important digital marketing and business transformation conferences in Europe.

By Sitel Group, October 17, 2018 255

Customer experience management leader kicks off hiring expansion effort on October 23 to support expanding client programs and seasonal initiatives.

By Sitel Group, October 16, 2018 212

Despite the prevalence of terms such as Fake News and the continuing reporting of high-profile data breaches affecting everyone from Facebook to Google, the outlook for businesses, especially those with a clear transformation roadmap is optimistic.

By Sitel Group, October 11, 2018 333

The combination of Sitel Group’s deep CX expertise and industry leading NICE inContact CXone cloud customer experience platform delivers an agile, efficient and scalable customer engagement solution.

By Sitel Group, October 11, 2018 191

How can you make your customer relationships more personal? In a business environment – where soon the only way companies will stand out among their competitors is through their level of customer experience (CX) – it’s one of the biggest questions that brands need to answer to secure their future.

By Sitel Group, October 8, 2018 268

When the 2018 European Contact Centre and Customer Service Awards get underway in London’s fashionable Battersea Park on November 27, TSC will compete alongside Booking.com, Marks & Spencer and Capgemini in the Best Implementation of Artificial Intelligence (AI) in Customer Service category.

Customer Experience for Everyone

As your strategic partner, your business objectives become our shared objectives. Whether you’re a Fortune 500 company or a startup, we deliver innovative solutions across all stages of the customer journey.

First-Time Outsourcers >

Whether you’re a startup or a mid-sized business, staying connected to customer needs and managing costs appropriately can be a challenge. We can help with your customer experience management while you focus on growing your business.

Enterprise >

As a global leader in your industry, you need a trusted partner to deliver outstanding customer experiences – from anywhere, in any way, via any channel. We tailor the right solutions for you leveraging our global strength with our local flexibility.

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