Empower humans. Enhance brands.

We are a group of global services, innovative and socially engaged,
dedicated to exceptional customer experience.
By Sitel Group, November 14, 2018 189

For Sitel Group Founder and Global Chief Operating Officer (COO) Olivier Camino, organizations that don’t look inward and at the way they care for their employees – from recruitment to onboarding to recognition to engagement – won’t be able to look outwards to see and share the future of their customer experience (CX).

By Sitel Group, November 14, 2018 162

The majority of U.S. consumers would cut ties with a brand if they received poor customer support, but are quick to advocate for brands that provide positive customer experiences.

By Sitel Group, November 6, 2018 327

Anticipating strong consumer spending and high call volumes, Sitel Group boosts U.S. hiring to help brands provide exceptional customer experiences during Black Friday and Cyber Monday.

By Sitel Group, November 6, 2018 265

Deloitte forecasts that this holiday season, U.S. consumers will spend $134 billion online with 60 percent of shoppers looking to do at least some of their seasonal shopping with e-tailers, even if the majority of their spending will take place in store.

By Sitel Group, November 1, 2018 326

Instant messaging and social networks may well be the flavor of the week, but that doesn’t mean that the simple text message is off the menu. Far from being stale, it’s never been more appetizing for digital marketers or for nourishing customer experience (CX).

By Sitel Group, October 24, 2018 413

Sitel Group demonstrates leadership and expertise at CallMiner’s LISTEN 2018 conference with strong roster of executive speakers, keynote and demonstrations.

Customer Experience for Everyone

As your strategic partner, your business objectives become our shared objectives. Whether you’re a Fortune 500 company or a startup, we deliver innovative solutions across all stages of the customer journey.

First-Time Outsourcers >

Whether you’re a startup or a mid-sized business, staying connected to customer needs and managing costs appropriately can be a challenge. We can help with your customer experience management while you focus on growing your business.

Enterprise >

As a global leader in your industry, you need a trusted partner to deliver outstanding customer experiences – from anywhere, in any way, via any channel. We tailor the right solutions for you leveraging our global strength with our local flexibility.

End-to-End Customer Experience Management Solutions

The World’s Best Brands Depend on Us

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Connect with us

We are dedicated to partnering with you, learning your business challenges and sharing our knowledge to enhance customer experiences.

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