Empower humans. Enhance brands.

We are a group of global services, innovative and socially engaged,
dedicated to exceptional customer experience.
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We want #brands to know us, understand our needs and tailor our #experience. This is even more important for the… https://t.co/AjoQASBtzj
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Chaos and work are not a usual combination. But, proved that #chaostheory can revolutionize the way a… https://t.co/gtlA9L6zYf
By Sitel Group, July 17, 2018 - 20

The travel and tourism industry as a whole has realized personalization is the future of their industry – and they are working frantically to make this level of customer experience (CX) a reality.

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We are proud and humbled by the recent rankings, name as a Leader for the 6th consec… https://t.co/hi8tzqdrfW
By Sitel Group, July 13, 2018 - 86

The professionals that have the best understanding of the customer are those best placed within any consumer-facing company to initiate and steer lasting change.

By Sitel Group, July 9, 2018 - 171

Despite its ease of use and $455 billion in sales in 2017, U.S. e-commerce still cannot offer the immersive experience shoppers crave. Brick-and-mortar retailers are capitalizing on this as they reinvent their stores, turning them into emporiums of experience, sensation, and emotion.

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Craig Reines, Chief Operations Officer APAC at Sitel Group, discusses how Offshoring can help companies stay competitive and improve the customer experience.

By Sitel Group, July 3, 2018 - 244

The latest dedicated session at the Hub Institute featured speakers from YouTube and Snapchat as well as from a number of innovative media agencies who discussed what’s next for companies looking to harness every channel and technology currently available for promoting themselves, their services and their products.

By Sitel Group, July 2, 2018 - 237

With the end of June comes the end of developer conference season. Each of the tech titans has been busy detailing the next big changes to their software and hardware lineups and crucially for brands, the new tools that will be at their disposal for building better connections with their customers.

Customer Experience for Everyone

As your strategic partner, your business objectives become our shared objectives. Whether you’re a Fortune 500 company or a startup, we deliver innovative solutions across all stages of the customer journey.

First-Time Outsourcers >

Whether you’re a startup or a mid-sized business, staying connected to customer needs and managing costs appropriately can be a challenge. We can help with your customer experience management while you focus on growing your business.

Enterprise >

As a global leader in your industry, you need a trusted partner to deliver outstanding customer experiences – from anywhere, in any way, via any channel. We tailor the right solutions for you leveraging our global strength with our local flexibility.

End-to-End Customer Experience Management Solutions

Ecosystem of Expert Customer Experience Partners

Our partners enable us to offer the best technological solutions for our clients. Thus, we are able to continually expand our offerings to meet and exceed our clients’ expectations.

The World's Best Brands Depend on Us

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We are dedicated to partnering with you, learning your business challenges and sharing our knowledge to enhance customer experiences.