Case Studies
EXP+™ from Sitel Group® is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end customer experience (CX) services, while boosting efficiency, effectiveness and customer satisfaction.
Real-World Insight
Why CX Needs to Go Back to Basics in 2023
Saqr Fassi Fehri
Global Vice President, Guest Engagement, Care and Contact Centers
Accor
“We selected Sitel Group® because they share our vision and understand how to connect experiences with our guests, our partners and the communities we serve.”
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Phil Niccolls
SVP, Shared Services
Tribune Publishing
“To me, it is a win-win relationship. By partnering with Sitel Group® I gave up nothing yet gained more.”
Read MoreOur Mission
We believe every organization can build stronger brand engagement and drive long-term business growth by unlocking the power of customer experience (CX). Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.
A Global Network of People, Data and Technology Working Together to Deliver Amazing Customer Experiences
40
160,000+
65%
700+
Worldwide Locations Enabling 8+ Million Customer Interactions per Day
With 160,000+ people working across the globe — at home, in-center or within a MAXhub hybrid-model — Sitel Group is ready to support your brand’s CX strategy with our Work from Anywhere approach. Across all channels, we seamlessly and securely connect brands with their customers 8+ million times per day in 50+ languages.
Our global footprint makes us one of the few true global players that can drive our customers’ digital customer experience strategies forward.
About Us