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ICYMI! At #SXSW this year everyone shared their optimism and excitement about #ArtificialInteligence (AI) and its… https://t.co/Jmq6andirK
By Sitel Group, March 23, 2018

In Austin, Texas, with the notable exception of Elon Musk, founder of SpaceX and Tes, everyone from Mercedes and Trip Advisor to O’Reilly Media and the brains behind Apple’s Siri shared their optimism and excitement about artificial intelligence (AI) and its potential business capabilities.

By Sitel Group, March 23, 2018

Smart speaker devices with voice-activated assistants may be a new product category. But after less than two years on the market, Amazon’s Alexa and Google’s Assistant are already being integrated into other companies’ products. For example, Alexa is in new Ford car dashboards and Google Assistant is the artificially intelligent brain behind Aura – a range of smart devices to be marketed by Telefonica, one of the world’s largest network operators.

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Voice is happening, now! says #voice is such a powerful potential #interface that it will help… https://t.co/HxNqOjuxvu
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We're very excited to have as a sponsor at this year's #SitelSummit, May 15-16 at The EDITION in Miami Bea… https://t.co/Vpu7sZ0gQL
By Sitel Group, March 22, 2018

“Voice is happening, now.” That’s all Hub Institute CEO Vincent Ducrey needed to say to initiate a Hub Talk dedicated to understanding the revolutionary impact that voice technology is about to have on customer experience in the coming months. According to Sitel Group co-founder and CMO, Arnaud de Lacoste, voice is already part of the toolkit Sitel offers to brands that genuinely want to optimize their customer experience. Indeed, voice is such a powerful potential interface that it will help consumers loosen their grip on their smartphones.

By Sitel Group, March 16, 2018

While the holiday may not have the all-encompassing consumer appeal as Christmas, there’s no denying that St. Patrick’s Day is becoming big business. And, thanks to this transformation, it is a day full of commercial opportunities – but only for companies certain they have the systems and staffing in place to make the most of the increased demand.

By Sitel Group, March 8, 2018

Women in leadership is on the rise. The latest Fortune 500 list of America’s largest companies, for instance, features more than 60 female Chief Financial Officers (CFOs). Incredible women around the world control the financial futures of many of the world’ s largest and most respected brands — from Google and Coca-Cola, to PwC and Macy’s.

By Sitel Group, March 7, 2018

After a slow start, it looks as if the Internet of Things is finally gaining momentum with major brands from Google and Samsung to LG and beyond out in force at this year’s Mobile World Congress.

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