A Better Brand Experience. Delivered.
Our Approach
Understand What Your Customers Want
Gain the insights you need to drive positive impact – delivering what your customers want, when they want it.
Learn more
Build Consistent Brand Experiences
Create and maintain a consistent customer experience that embodies your brand promise across all channels and geographies.
Learn more
Measure and Manage Work Effectively
Identify the metrics that matter and how to use them to achieve your business goals.
Learn more
Deliver Best-in-Class Experiences Efficiently
Driving efficiency to protect your organization’s bottom line and secure your business for the future.
Learn more
Upskill Your Contact Center Staff
A fresh approach to recruitment and training develops the optimum learning experience while reducing burden on trainers.
Learn more
Manage Contact Center Risk and Compliance
Your brand reputation is built on trust. Protect your customer data and remain compliant across your operation.
Learn more
-
Report
5 Customer Experience Trends to Watch in 2022
This year’s Sitel Group® customer experience (CX) trends report charts the trajectory of consumer expectations. The report gives brands insights into the path they need...Learn more -
News
Sitel Group® Named Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant and Archetype Reports
The global BPO was named the Global No. 1 leader in AI & Analytics and Social Media CX Services, as well as the No. 1...Learn more -
News
Sitel Group® Completes Acquisition of Sykes Enterprises, Inc.
The $2.2B acquisition places Sitel Group firmly in the top 3 position of global CX leaders with greater scale, larger global footprint and enhanced digital...Learn more
-
Landing Page5 Customer Experience Trends to Watch in 2022
This year’s Sitel Group® customer experience (CX) trends report charts the trajectory of consumer expectations. The report gives brands insights...Learn more -
NewsSitel Group® Named Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant and Archetype Reports
The global BPO was named the Global No. 1 leader in AI & Analytics and Social Media CX Services, as...Learn more -
NewsSitel Group® Completes Acquisition of Sykes Enterprises, Inc.
The $2.2B acquisition places Sitel Group firmly in the top 3 position of global CX leaders with greater scale, larger...Learn more
Catherine Chesterman
Senior Manager – CRC Europe
Jaguar Land Rover
“The Sitel Group® partnership has proved invaluable in building lasting relationships with our customers for today and tomorrow.”
Read MoreOur Mission
We believe every organization can build stronger brand engagement and drive long-term business growth by unlocking the power of customer experience (CX). Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.
Engagement, we believe, is a direct outcome of the empathy created when teams – invested in the delivery of your brand promise – work with a deep understanding of your customers and their unique needs. By bringing people, data and technology together, we create compelling experiences for your customers in the moments that matter.
Learn more
Real-World Insight
The latest business news, research and consumer trends, plus thought leadership and in-depth analysis of individual industry sectors and business challenges.
