Sitel Philippines’ talent development program, Sitel Academy, recognized with 42nd PMAP People Program of the Year Award Manila, Philippines – Sitel Philippines’ received the 42nd People Management Association of the Philippines (PMAP) People Program of the Year Award for Talent Development – National Capital Region level for its Sitel Academy program. Sitel, the BPO business […]

Sitel’s associates around the globe are always ready to help those in need and Work Together to Give Back to their local communities.

Is customer experience (CX) a question of economics? According to Mike Havard, the founding director of Ember Group, every business that has made the transition from being good to becoming a champion brand in the eyes of its customers has successfully reflected upon this question on its route to the top.

In the rush to earn a share of the $80 billion+ spent by parents getting their offspring ready for the new school year or college semester, organizations have had to do their homework when it comes to the subject of social media – and all of their efforts may not have earned them top marks.

Learning Tribes, an international learning and development organization dedicated to creating customized and innovative training solutions to excel customer experiences, today announced that it has been recognized by Brandon Hall Research and is the recipient of three Brandon Hall Excellency awards.

The Era of Voice Assistants: According to research from Voicebot.ai, smart speaker penetration is growing so rapidly that by April one-in-five US adults – 47.3 million people – already had access to either an Amazon Echo, Google Home Assistant or Apple HomePod device.

Sitel, the BPO subsidiary of Sitel Group, one of the world’s largest customer experience companies, was honored with the Implementation Award by Speech Technology magazine for achieving significant business benefits from its deployment of the CallMiner Eureka speech analytics solution and MyEureka portal.

As the retail sector goes through its biggest transformation in history so too is the concept of the loyalty program which, thanks to digitalization, is getting a new lease of life, but only if brands get it right.

As consumers focus on forgetting their troubles for a few days or a few weeks, companies like Sitel Group, that provide outsourcing and support to a host of major organizations in the banking and financial services industry, will focus directly on security solutions.

The mission of technology is still to help build connections, not to replace them. In other words, if your business is failing, it is likely that either the emotional or the practical side of your customer experience is not working.