Natalia Cerezon Martin, Customer Service Manager, AXS Europe, discusses the brand’s partnership with Sitel Group and explains how AXS customer service teams have the skill and speed to deliver consistently in a context where every moment makes a difference to customers.

Dan Gizzi. Vice President of Business Development at Learning Tribes (a Sitel Group subsidiary) – discusses the importance of skilling up employees to work alongside tech, not only to help them maintain professional relevance but also as a means to accelerate a brand’s digital transformation.

In the latest installment of “Around the Clock,” Sitelmag continues its global voyage around the Sitel sites by visiting an Eldorado of outsourcing: Colombia. Boasting a landscape that stretches from mountains to rainforests and a population versed in more than 22 languages, we discover one of the most culturally and visually diverse countries on the planet.

Google has started processing websites taking into account their mobile optimization and has even warned that come July, content that loads slowly might find itself coming lower down in the list of search results.

This year’s New York International Auto Show will be as notable for its innovative apps, ideas and services focused on adding to the customer experience as it will be for its stands packed with brand new Bentleys and BMWs.

As the annual NCAA tournament continues to throw up shock upsets and phenomenal displays of offensive talent, Phillipe Riveron, President and founder of Sitel Group’s e-learning and development company Learning Tribes, looks at the parallels…