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By Sitel Group, June 15, 2018 - 47

Engagement is the key ingredient when putting together a recipe for a successful professional learning or training program. As a growing number of studies highlight, looking to the world of video gaming is helping trainers get their students the next level.

By Sitel Group, June 14, 2018 - 139

Since January 2017, Sitel Group associates around the world have donated enough blood to help more than 9,000 individuals in their communities –a tangible demonstration of how our culture and values come to live through our incredible people.

By Sitel Group, June 13, 2018 - 138

During his keynote address at this year’s Sitel Summit, Dan Gizzi, Learning Tribes Vice President of Business Development, examined innovative uses and development of technology that are unlocking new benefits for those companies looking to capitalize on employee training.


In this episode, Kathleen Banashak, Global Client Services at Sitel Group, discusses Voice of the Agent and how it can enhance and supplement Voice of the Customer.

By Sitel Group, June 12, 2018 - 143

A look back at the highlights from Sitel Group’s annual European Customer Day, an event dedicated to examining the latest developments, technologies and innovations in customer experience (CX) and detailing how they will empower humans and enhance brands.

By Sitel Group, June 11, 2018 - 124

As the digital age continues to engulf and disrupt every media organization from game studios to magazine publishers, one thing is abundantly clear – content is still king.

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As your strategic partner, your business objectives become our shared objectives. Whether you’re a Fortune 500 company or a startup, we deliver innovative solutions across all stages of the customer journey.

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Whether you’re a startup or a mid-sized business, staying connected to customer needs and managing costs appropriately can be a challenge. We can help with your customer experience management while you focus on growing your business.

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As a global leader in your industry, you need a trusted partner to deliver outstanding customer experiences – from anywhere, in any way, via any channel. We tailor the right solutions for you leveraging our global strength with our local flexibility.

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Our partners enable us to offer the best technological solutions for our clients. Thus, we are able to continually expand our offerings to meet and exceed our clients’ expectations.

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