Engagement is the key ingredient when putting together a recipe for a successful professional learning or training program. As a growing number of studies highlight, looking to the world of video gaming is helping trainers get their students the next level.

Since January 2017, Sitel Group associates around the world have donated enough blood to help more than 9,000 individuals in their communities –a tangible demonstration of how our culture and values come to live through our incredible people.

During his keynote address at this year’s Sitel Summit, Dan Gizzi, Learning Tribes Vice President of Business Development, examined innovative uses and development of technology that are unlocking new benefits for those companies looking to capitalize on employee training.

In this episode, Kathleen Banashak, Global Client Services at Sitel Group, discusses Voice of the Agent and how it can enhance and supplement Voice of the Customer.

A look back at the highlights from Sitel Group’s annual European Customer Day, an event dedicated to examining the latest developments, technologies and innovations in customer experience (CX) and detailing how they will empower humans and enhance brands.

As the digital age continues to engulf and disrupt every media organization from game studios to magazine publishers, one thing is abundantly clear – content is still king.