Operating under the tagline of A Vocal Experience You Can Trust, Sitel Group’s Digital CX agency TSC articulated the dos and don’ts of building a voice app that will add value for your brand at the 2018 Hub Forum – one of the most important digital marketing and business transformation conferences in Europe.

Customer experience management leader kicks off hiring expansion effort on October 23 to support expanding client programs and seasonal initiatives.

Despite the prevalence of terms such as Fake News and the continuing reporting of high-profile data breaches affecting everyone from Facebook to Google, the outlook for businesses, especially those with a clear transformation roadmap is optimistic.

The combination of Sitel Group’s deep CX expertise and industry leading NICE inContact CXone cloud customer experience platform delivers an agile, efficient and scalable customer engagement solution.

How can you make your customer relationships more personal? In a business environment – where soon the only way companies will stand out among their competitors is through their level of customer experience (CX) – it’s one of the biggest questions that brands need to answer to secure their future.

When the 2018 European Contact Centre and Customer Service Awards get underway in London’s fashionable Battersea Park on November 27, TSC will compete alongside Booking.com, Marks & Spencer and Capgemini in the Best Implementation of Artificial Intelligence (AI) in Customer Service category.