In the latest installment of “Around the Clock,” Sitelmag continues its global voyage around the Sitel sites by visiting an Eldorado of outsourcing: Colombia. Boasting a landscape that stretches from mountains to rainforests and a population versed in more than 22 languages, we discover one of the most culturally and visually diverse countries on the planet.

Google has started processing websites taking into account their mobile optimization and has even warned that come July, content that loads slowly might find itself coming lower down in the list of search results.

This year’s New York International Auto Show will be as notable for its innovative apps, ideas and services focused on adding to the customer experience as it will be for its stands packed with brand new Bentleys and BMWs.

As the annual NCAA tournament continues to throw up shock upsets and phenomenal displays of offensive talent, Phillipe Riveron, President and founder of Sitel Group’s e-learning and development company Learning Tribes, looks at the parallels…

Companies have transformed the customer experience through a shift in he corporate culture that delivers rich employee engagement. Juan Blancho, HR Manager at Sitel Philippines discusses why satisfied employees lead to an enriched experience to their customers.

In Austin, Texas, with the notable exception of Elon Musk, founder of SpaceX and Tes, everyone from Mercedes and Trip Advisor to O’Reilly Media and the brains behind Apple’s Siri shared their optimism and excitement about artificial intelligence (AI) and its potential business capabilities.