Learning Needs Analysis

Take your learning to the next level with our award-winning learning and development solutions.

Best Practices in Adult Learning

A robust learning needs analysis is a vital first step in understanding your organisation’s learning gaps and defining and refining training objectives. Sitel® Learning Needs Analysis ensures your training materials and learning technologies are based on best practices in adult learning and strategically linked to your unique learner and business needs.

By conducting a thorough and consultative learning analysis – involving all stakeholders, drawing insights from workshops and focus group interviews and carefully evaluating existing training content and curricula – we provide your organisation with its own roadmap.

Our extensive contact centre and learning and development experience and proven methodology ensure our solutions deliver against your intended knowledge, skills and abilities (KSA) outcomes and key performance indicators (KPIs).

Analyse Learning Needs

Identify your training needs and analyse the gaps to make informed decisions and develop customised recommendations.

Define Strategy

Design a clear plan of action, highlighting the necessary content, training technologies and learning strategies to ensure successful training delivery.

Define Results

Impact all training and operational KPIs with training fully aligned to operational goals and strategic objectives, resulting in cost savings.

More Effective, More Efficient

Our learning needs analysis service delivers cost savings by optimising (and often reducing) your learning and development spend. With our proven learning approach, we ensure you continually measure the success of training with a clear return on investment (ROI). Achieving operational efficiencies, we streamline your training processes and accelerate your learners’ speed to proficiency.

Measurable Results

Experience the benefits of award-winning learning and development programmes.


New Hire Reengineering Programmes Delivered in Over 50 Lines of Business


“of Clients Implement Recommendations Made “

Build a Strong Learning and Development Infrastructure

Sitel Learning Needs Analysis supports:

  • Creating a strong learning ecosystem
  • Defining and developing learning and development strategies
  • Digitalising training programmes
  • CX transformation
  • Designing and facilitating CX training
  • Choosing the right digital learning solutions
  • Improving specific training KPIs
  • Developing and optimising effective new hire training
  • Growing knowledge, skills and resources
  • Designing training paths and educational approaches based on a sound understanding of how people learn
Unlock the power of your people to deliver superior CX.
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