2020 Performance Capability

Outsourced Contact Centre of the Year for Sitel® Serbia

In its 20th year, the ECCCSAs is the longest-running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers.
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2019 Performance Capability

Top 15 Technology Services Provider

Sitel Group was among the leading providers in the Breakthrough 15 category for the Americas region based on annual contract value (ACV) won over the last 12 months, according to the 3Q 2019 Global ISG Index™.
2019 Performance Capability

Leader in Contact Center Outsourcing

CRM Magazine named Sitel Group a Leader in Contact Center Outsourcing among its 2019 CRM Service Awards.
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2019 Performance Capability

Global Outsourcing 100

For the 14th consecutive year, Sitel Group was recognized on the Best of The Global Outsourcing 100® list produced by IAOP®, the International Association of Global Outsourcing Professionals, and published annually by FORTUNE® Custom Projects. This marks the 14th consecutive year that Sitel Group has been recognized as a leading outsourcing service provider and advisor by IAOP.
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2018 Performance Capability

IAOP Global Outsourcing 100

For the 13th consecutivve year, Sitel Group was recognized on the Best of The Global Outsourcing 100® list produced by IAOP®, the International Association of Global Outsourcing Professionals, and published annually by FORTUNE® Custom Projects. This marks the 14th consecutive year that Sitel Group has been recognized as a leading outsourcing service provider and advisor by IAOP.
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