Leader in Diversity

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2021 People & Community

Leader in Diversity

In its second annual Diversity Leaders ranking, the Financial Times recognised Sitel Group® as a Leader in Diversity for 2021, at a time when the global pandemic forced to begin working remotely and social justice movements have gained heightened attention inside workplaces and elsewhere.
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2020 Performance Capability

Outsourced Contact Centre of the Year for Sitel® Serbia

In its 20th year, the ECCCSAs is the longest-running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers.
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2020 People & Community

Best Voice of the Employee Programme

In its 20th year, the ECCCSAs is the longest-running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers.
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2020 Sales & Customer Service

Best Contact Centre Support Team

In its 20th year, the ECCCSAs is the longest-running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers.
2020

Excellence in Relationship Management

The GSA Professional Awards recognise talent in outsourcing and shared services through a variety of accolades showcasing individuals and functional teams.
2019

Best Employee Engagement Strategy of the Year – Newcastle

2019

Best Health & Wellbeing Programme – Plymouth

2019

Agent of the Year – Plymouth, Kenneth Barrs

2019

Complaint Team of the Year – Exeter, Flybe