“We believe hospitality should have no boundaries, walls or language barriers. We selected Sitel Group® because they share our vision and understand how to connect experiences with our guests, our partners and the communities we serve. Sitel Group has helped us get even closer to our guests and remove friction by giving us access to new channels of engagement that we couldn’t have developed on our own. We view each other as an extension of our teams and this has been critical in pivoting from on-site to at home agents and back again while continuing to meet customer demands and maintaining the agility needed to keep raising the bar for our customer experiences.”
Saqr Fassi Fehri
Global Vice President, Guest Engagement, Care and Contact Centers Accor
Global Vice President, Guest Engagement, Care and Contact Centers Accor