Official Rules

NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. MAKING A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCE OF WINNING. SWEEPSTAKES ENTRY PERIOD BEGINS AT 9AM EST ON OCTOBER 7, 2019 AND ENDS AT 11:59PM ON OCTOBER 13, 2019 (THE “SWEEPSTAKES PERIOD”). SWEEPSTAKES ONLY OPEN TO SITEL EMPLOYEES OF THE UNITED STATES AND DISTRICT OF COLOMBIA WHO ARE 18 YEARS OF AGE OR OLDER AT THE TIME OF ENTRY. VOID WHERE PROHIBITED OR RESTRICTED BY LAW.

1.  SWEEPSTAKES DESCRIPTION

The Sitel Customer Service Week 2019: Instagram Sweepstakes (“Sweepstakes”) is sponsored by Sitel Operating Corporation (the “Sponsor”). By participating in the Sweepstakes, each Entrant (defined in Section 2 below) unconditionally accepts and agrees to comply with and abide by these Official Rules and the decisions of Sponsor, which shall be final and binding in all respects. Sponsor is responsible for the collection, submission or processing of Entries (defined in Section 4 below) and the overall administration of the Sweepstakes. Entrants should look solely to Sponsor to assist with any questions, comments or problems related to the Sweepstakes. Sponsor may be reached by email at jb.ranvier@sitel.com during the Sweepstakes Period.

2.  ELIGIBILITY

The Sweepstakes is open to Sitel employees of the United States of America and the District of Colombia who are at least 18 years old as of the date of entry (the “Entrant”). Sponsor, and their respective parents, subsidiaries, affiliates, distributors, retailers, sales representatives, advertising and promotion agencies and each of their respective officers, directors and employees working in Sponsor’s Global Marketing and Social Media Hub teams (the “Promotion Entities”), are ineligible to enter the Sweepstakes or win a Grand Prize. Household Members and Immediate Family Members of such individuals are also not eligible to enter or win. “Household Members” shall mean those people who share the same residence at least three months a year. “Immediate Family Members” shall mean parents, step-parents, legal guardians, children, step-children, siblings, step-siblings, or spouses. This Sweepstakes is subject to all applicable federal, state and local laws and regulations and is void where prohibited or restricted by law.

3. PRIZES

There will be eight grand prizes (each a “Grand Prize”) awarded in this Sweepstakes, which are:

Grand Prize: One (1) winner will receive One (1) Spotify Digital Gift Card – 12 months premium subscription (approximate retail value or “ARV”: $99.00)

Grand Prize: Two (2) winners will receive one (1) $75 Netflix Digital Gift Card (approximate retail value or “ARV”: $75)

Grand Prize: Five (5) winners will receive one (1) $50 Digital Gift Card among those merchants – Spotify, Netflix, Amazon, App Store or Play Store. (approximate retail value or “ARV”: $50)

Total ARV of all Grand Prizes offered is $499. Limit one Grand Prize per name and/or per household. Gift cards and gift certificates are subject to the terms and conditions of the issuer. Prizes cannot be transferred, redeemed for cash or substituted by winner. Sponsor reserves the right in its sole and absolute discretion to award a substitute prize of equal or greater value if a prize described in these Official Rules is unavailable or cannot be awarded, in whole or in part, for any reason. The ARV of the prize represents Sponsor’s good faith determination. That determination is final and binding and cannot be appealed. If the actual value of a Grand Prize turns out to be less than the stated ARV, the difference will not be awarded in cash. Sponsor makes no representation or warranty concerning the appearance, safety or performance of any prize awarded. Restrictions, conditions, and limitations may apply. Sponsor will not replace any lost or stolen Grand Prize items.

Each Grand Prize will only be delivered to addresses within the United States of America. All federal, state and/or local taxes, fees, and surcharges are the sole responsibility of the Grand Prize winner. Failure to comply with these Official Rules will result in forfeiture of the Grand Prize.

4. HOW TO ENTER

The Sweepstakes during the Sweepstakes Period will be hosted online on Sitel’s US Instagram account (which is controlled by Sponsor’s Global Marketing and Social Media Hub teams), which can be found at https://www.instagram.com/sitel_usa/ (via desktop) or at @sitel_usa via Instagram’s app.

Entrants will have to:

  1. Follow @sitel_usa on Instagram; and
  2. Post a picture or a video in their personal Instagram account, including the hashtag #SitelLife and mentioning @sitel_usa in the copy of their post (an “Entry”)

Entries via Instagram stories will not be valid. Entrants can submit multiple entries as long as they are posted on the same Instagram account. Automated or robotic Entries submitted by individuals or organizations will be disqualified. Internet entry must be made by the Entrant. Any attempt by Entrant to obtain more than the stated number of Entries by using multiple/different email addresses, identities, registrations, logins or any other methods, including, but not limited to, commercial contest/sweepstakes subscription notification and/or entering services, will void Entrant’s Entries and that Entrant may be disqualified. Final eligibility for the award of any Grand Prize is subject to eligibility verification as set forth below. All Entries must be posted by the end of the Sweepstakes Period in order to participate. Instagram’s clock will be the official timekeeper for this Sweepstakes.

5. WINNER SELECTION

Each Grand Prize Winner of the Sweepstakes will be selected in a random drawing from among all eligible Entries received throughout the Sweepstakes Period. The random drawing will be conducted within seventy-two (72) hours after the Sweepstakes Period by Sponsor’s employees working on the Global Marketing and Social Media Hub teams. Odds of winning will vary depending on the number of eligible Entries received. Grand Prizes will only be awarded to verified winners who are employed by Sponsor on the date they are selected as a winner.

6. WINNER NOTIFICATION

Winner will be notified by Instagram Direct Message, on the account provided in the Entry Information approximately seventy-two (72) hours after the random drawing. Each potential Winner must accept a prize by Instagram Direct Message as directed by Sponsor within seven (7) days of notification. Sponsor is not responsible for any delay or failure to receive notification for any reason, including inactive email account(s), technical difficulties associated therewith, or Winner’s failure to adequately monitor any email account.

Any winner notification not responded to or returned as undeliverable may result in prize forfeiture. The potential Grand Prize winner may be required to sign and return an affidavit of eligibility, release of liability, and a Publicity Release (collectively “the Prize Claim Documents”). No substitution or transfer of a Grand Prize is permitted except by Sponsor.

7. PRIVACY

Any personal information supplied by an Entrant will be subject to the privacy policy of the Sponsor posted at https://www.sitel.com/privacy-policy/. By entering the Sweepstakes, each Entrant grants Sponsor permission to share their email address and any other personally identifiable information for the purpose of administration and prize fulfillment, including use in a publicly available Winners list.

8. CONDITIONS/LIMITATION OF LIABILITY

All Entrants, as a condition of entry into the Sweepstakes, agree to release the Promotion Parties from and against any and all liability, claims, or actions of any kind whatsoever for injuries, damages, or losses of any kind to persons including death or property which may be sustained directly or indirectly relating to the Sweepstakes. The winners shall bear all such risk of loss or damage to their Grand Prize after it has been delivered. Sponsor makes no representations or warranties of any kind concerning the appearance, safety or performance of any Grand Prize. Except where prohibited by law, winners grant Sponsor the right to print, publish, broadcast and use worldwide in any media now known or hereinafter known the winner’s name, address, voice, statement, picture or other likeness without additional review, notification or compensation, for public relations, advertising and promotional purposes as may be determined by Sponsor.

Sponsor assumes no responsibility or liability for (a) any incorrect or inaccurate entry information, or for any faulty or failed electronic data transmissions; (b) any unauthorized access to, or theft, destruction or alteration of entries at any point in the operation of this Sweepstakes; (c) any technical malfunction, failure, error, omission, interruption, deletion, defect, delay in operation or communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, camera, computers or providers utilized in any aspect of the operation of the Sweepstakes; (d) inaccessibility or unavailability of any network or wireless service, the Internet or website or any combination thereof; (e) suspended or discontinued Internet, wireless or landline phone service; or (f) any injury or damage to Entrant’s or to any other person’s computer or mobile device which may be related to or resulting from any attempt to participate in the Sweepstakes or download of any materials in the Sweepstakes.

If, for any reason, the Sweepstakes is not capable of running as planned for reasons which may include without limitation, infection by computer virus, tampering, unauthorized intervention, fraud, technical failures, or any other causes which may corrupt or affect the administration, security, fairness, integrity or proper conduct of this Sweepstakes, the Sponsor reserves the right at its sole discretion to cancel, terminate, modify or suspend the Sweepstakes in whole or in part. In such event, Sponsor shall immediately suspend all drawings and prize awards, and Sponsor reserves the right to award any remaining Grand Prizes (up to the total ARV as set forth in these Official Rules) in a manner deemed fair and equitable by Sponsor. Sponsor and Released Parties shall not have any further liability to any Entrant in connection with the Sweepstakes.

Sponsor is entitled to interpret these Official Rules as needed and their decisions are final. Sponsor reserves the right to correct typographical, clerical or printing errors in any Sweepstakes materials. Any person attempting to defraud or in any way tamper with the secure operation of this Sweepstakes will be disqualified and ineligible to win. Sponsor reserves the right to terminate or cancel this Sweepstakes at any time in such circumstances. In such circumstances, the Grand Prizes will be awarded based on entries received as of the date of termination.

9. SOCIAL NETWORK DISCLAIMER

An Instagram account will be required to enter. If you don’t already have an Instagram account, visit www.instagram.com to create one. It is free to create an account. This Sweepstakes is in no way sponsored, endorsed or administered by, or associated with Instagram. You understand that you are providing your information to the Sponsor and not to Instagram. By participating via the Instagram platform, participants are also subject to Instagram’s data policy and terms of use, which can be found at https://www.instagram.com/terms/accept/?hl=en and https://help.instagram.com/581066165581870

10. WINNER LIST/OFFICIAL RULES

To obtain a copy of the Winner List or a copy of these Official Rules, send your request along with a stamped, self-addressed envelope to Sitel Operating Corporation c/o: Sitel Customer Service Week 2019: Instagram Sweepstakes – 600 Brickell Avenue, Suite 3200, Miami, FL, 33131. Requests for the names of the winners must be received no later than seven (7) days after the Sweepstakes Period has ended. For accessing a Winner List online, visit https://www.instagram.com/sitel_usa/. The winner list will be posted after winner confirmation is complete.

11. SPONSOR

Sitel Operating Corporation
600 Brickell Avenue, Suite 3200
Miami, FL, 33131

12. DISPUTE RESOLUTION: Except where prohibited, by participating, entrants agree that all issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, or the rights and obligations of Entrant(s) and Sponsor, shall be governed by the laws of the State of Florida without giving effect to any principles of conflicts of laws of any jurisdiction and that: (a) any and all disputes, claims and causes of action arising out of or connected with this Sweepstakes shall be resolved individually, without resort to any form of class action; (b) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with participating, but in no event attorneys’ fees; and (c) under no circumstances will any Entrant be permitted to obtain awards for and hereby waived all rights to claim punitive, incidental and consequential damages and any other damages, other than for actual out-of-pocket expenses, any and all rights to have damages multiplied or otherwise increased.

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