Insights|

Client stories

Across all business sectors from banking and finance to travel and tourism, we partner with our clients to overcome their unique customer experience challenges and help them realize tangible results.

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15K Increase in Instagram followers

Citroen Strengthens Customer Service Through Social Channels

French carmaker partners with Sitel to drive traffic to its social media content.

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1,100+ Tutorials created

Teaching Customers to Troubleshoot Their Tech Issues

To reduce B2B customer frustration and accelerate time to resolution, Orange and Sitel co-developed a self-service portal packed with how-to tutorials.

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93% First call resolution YOY

Walking in (TOMS) Shoes for Better CX and Greater Savings

By embracing TOMS One-for-One promise, Sitel Group helped customer worldwide enjoy a happy holiday season experience with the brand.

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100% Client satisfaction

Weight Watchers Improves Retention, Without Damaging Customer Satisfaction

Global market leader in weight control, personal support and family nutritional rebalancing wanted to help its members complete their goals by keeping them engaged in their programs for longer.

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$1M Cost savings

Reducing Costs by Retraining Agents for Live Chat

A leading multinational coffee producer and cafe chain wanted to reduce contact center costs without reducing CX.

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€164 Average recovery

Orange Raises Debt Recovery Rate by Reducing Friction

Orange, a €40 billion world-leading telecommunications operator improved debt collection and CX.

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30% Increase in accessory sales

Business Success Begins with the Employee Experience

One of Europe’s leading telcos wanted to drive in-store sales through better staff training.

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15K Decreased call transfers by 15,000/year

Sitel at Home™ Delivers Aggressive Ramp with Specialized Talent, while Meeting Seasonal Demands with Best-in-Network Performance

Intuit, a leading developer of financial, account and tax preparation software

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6K Users in 69 countries

Accor Hotels Enhances Employee Engagement to Create Customer Connections

The global hospitality brand wanted to embrace both its employees and digital tools to increase customer-centricity.