Insights|

Client stories

Across all business sectors from banking and finance to travel and tourism, we partner with our clients to overcome their unique customer experience challenges and help them realize tangible results.

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15K Increase in Instagram followers

Citroen strengthens customer service through social channels

French carmaker partners with Sitel to drive traffic to its social media content.

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70% Engagement rate

Training Staff to make the connection between new products and new customer demands

Global home improvement chain Leroy Merlin modernizes in-store training with mobile.

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4,800 Unique users in 30 days

Drinking a toast to simplified customer experience

Leading German owned supermarket Lidl embraces conversation CX to help customers comprehend the complexities of its wine cellars.

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70% Of users new to the brand

GEMO makes the connection with connected consumers

The 460 outlet-strong French prêt-à-porter label wanted to leverage a chatbot to convert more millennials from online browsers to online shoppers.

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1K Unique conversations in 21 days

VINCI uses technology to attract top talent

The world’s largest construction company by revenues needed a next-generation solution for promoting itself as a next-generation employer.

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1,100+ Tutorials created

Teaching customers to troubleshoot their tech issues

To reduce B2B customer frustration and accelerate time to resolution, Orange and Sitel co-developed a self-service portal packed with how-to tutorials.

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93% First call resolution YOY

Walking in (TOMS) shoes for better CX and greater savings

By embracing TOMS One-for-One promise, Sitel Group helped customer worldwide enjoy a happy holiday season experience with the brand.

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100% Client satisfaction

Weight Watchers improves retention, without damaging customer satisfaction

Global market leader in weight control, personal support and family nutritional rebalancing wanted to help its members complete their goals by keeping them engaged in their programs for longer.

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82% Self-service success

Leveraging agent insight to improve customer self-care for Flybe

One of Europe’s largest regional airlines needed to reduce operating costs and embrace digital transformation to continue its flight to success without leaving its passengers waiting.