Across all business sectors from banking and finance to travel and tourism, we partner with our clients to overcome their unique customer experience challenges and help them realize tangible results.
10
Year partnership
Creating a newsworthy customer experience
Award-winning Chicago-based media company, Tribune Publishing, transforms its CX in line with the transition from print to digital news media.
75%
Of users highly satisfied
Fondation Ramsay uses conversational CX to boost wellbeing
The leading European private healthcare provider wanted to help people help themselves stay healthy.
+15%
Revenue per intervention
Renault drives closer to its customers with clearer view
French carmaker transforms its customer relationships with the help of Sitel’s omnichannel engagement platform.
15K
Increase in Instagram followers
Citroen strengthens customer service through social channels
French carmaker partners with Sitel to drive traffic to its social media content.
70%
Engagement rate
Training Staff to make the connection between new products and new customer demands
Global home improvement chain Leroy Merlin modernizes in-store training with mobile.
4,800
Unique users in 30 days
Drinking a toast to simplified customer experience
Leading German owned supermarket Lidl embraces conversation CX to help customers comprehend the complexities of its wine cellars.
70%
Of users new to the brand
GEMO makes the connection with connected consumers
The 460 outlet-strong French prêt-à-porter label wanted to leverage a chatbot to convert more millennials from online browsers to online shoppers.
1K
Unique conversations in 21 days
VINCI uses technology to attract top talent
The world’s largest construction company by revenues needed a next-generation solution for promoting itself as a next-generation employer.
1,100+
Tutorials created
Teaching customers to troubleshoot their tech issues
To reduce B2B customer frustration and accelerate time to resolution, Orange and Sitel co-developed a self-service portal packed with how-to tutorials.
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