Client Stories

Publishing company engaged in data analytics to understand how their digital product launch affected customer sentiment and the overall customer experience.

AccorHotels, a French multinational hotel group, part of the CAC 40 index, wanted to use digital to moderate and enhance their e-reputation to make their customer-centric vision a reality.

With the travel industry’s disruption and Royal Air Maroc undergoing a restructuring, the client desired a revolution of their customer experiences. With nearly 3,500 agents in 49 countries…

As a top leisure and toy megastore, this retailer faces challenges effectively managing exceptionally heavy holiday-season volumes.

Total’s aim was to collect feedback on service station quality while also delivering value to their customers. The Social Client developed an innovative solution to both meet of the client’s objectives and add value to the customer experience.

PMU Gambling is a horse-racing betting provider and has also offered sports better and poker on its French website since 2010. A three-year client of The Social Client, PMU was looking for a way to improve their user experience and increase traffic to their site.