Quality Assurance (QA) Automation

Leverage artificial intelligence to improve the customer experience and drive operational effectiveness.

Quality Assurance Automation Automatically Improves CX

Quality assurance (QA) automation allows you to leverage interaction analytics to ensure compliance, improve customer experience (CX) and drive operational effectiveness.

The data flowing through your contact center is a highly valuable asset but, even when recorded, few brands have the resources required to monitor and score every contact, leaving a wealth of information that could be working hard for your business unmined. Sitel® Quality Assurance Automation applies artificial intelligence (AI) to target key behavioral quality elements on 100% of your interaction volume delivering:

100% of call monitored

Monitor all customer interactions across voice and non-voice channels

Enhanced compliance

Listen for compliance and flag any training needs

Behavioral based

Transition from metric-based to behavioral-based coaching

Measurable Results

Leverage artificial intelligence to improve the customer experience and drive operational effectiveness.

16%

Increase in Revenue per Call

9%

Increase in Sales Conversion

Sitel Quality Assurance Automation drives agent productivity and performance by monitoring and scoring 100% of calls, allowing managers to coach more effectively and in real time.

Leading-edge AI-enabled digital experiences.
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