Buzz

For Sitel Group Founder and Global Chief Operating Officer (COO) Olivier Camino, organizations that don’t look inward and at the way they care for their employees – from recruitment to onboarding to recognition to engagement – won’t be able to look outwards to see and share the future of their customer experience (CX).

The majority of U.S. consumers would cut ties with a brand if they received poor customer support, but are quick to advocate for brands that provide positive customer experiences.

Anticipating strong consumer spending and high call volumes, Sitel Group boosts U.S. hiring to help brands provide exceptional customer experiences during Black Friday and Cyber Monday.

Deloitte forecasts that this holiday season, U.S. consumers will spend $134 billion online with 60 percent of shoppers looking to do at least some of their seasonal shopping with e-tailers, even if the majority of their spending will take place in store.

Instant messaging and social networks may well be the flavor of the week, but that doesn’t mean that the simple text message is off the menu. Far from being stale, it’s never been more appetizing for digital marketers or for nourishing customer experience (CX).

Sitel Group demonstrates leadership and expertise at CallMiner’s LISTEN 2018 conference with strong roster of executive speakers, keynote and demonstrations.

According to the National Retail Federation, which has been gauging the U.S. population’s feelings about Halloween since 2004, this year could set a record. Americans are planning to spend an average of $86.79 on everything from candy to costumes.

A panel of judges comprised of experts from the contact center industry, Frost & Sullivan research analysts and event participants voted Sitel Group as the winner of this award.

Operating under the tagline of A Vocal Experience You Can Trust, Sitel Group’s Digital CX agency TSC articulated the dos and don’ts of building a voice app that will add value for your brand at the 2018 Hub Forum – one of the most important digital marketing and business transformation conferences in Europe.