October 9, 2019 385
In 2020, Sitel Group is bringing together industry and thought leaders from around the globe,...
October 8, 2019 154
There are now officially as many college-educated women as college-educated men working in the U.S.;...
October 3, 2019 368
Creating an online community where your customers can share their ideas and opinions about your...
October 2, 2019 308
Everyone is talking about the power of speech analytics and with good reason. It can...
October 1, 2019 676
Sitel’s My Associate Experience (MAX) is a concrete commitment to the group’s vision that the...
September 26, 2019 419
What is RPA, and why are organizations getting excited about it? How is it revolutionizing...
September 24, 2019 377
To understand how your company is making its customers feel, you need to understand how...
September 5, 2019 687
One year on has the GDPR made it harder or easier for businesses to make...
September 3, 2019 575
Businesses that treat providing tech support as an afterthought - and only as a transaction...
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