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The combination of Sitel Group’s deep CX expertise and industry leading NICE inContact CXone cloud customer experience platform delivers an agile, efficient and scalable customer engagement solution.

How can you make your customer relationships more personal? In a business environment – where soon the only way companies will stand out among their competitors is through their level of customer experience (CX) – it’s one of the biggest questions that brands need to answer to secure their future.

When the 2018 European Contact Centre and Customer Service Awards get underway in London’s fashionable Battersea Park on November 27, TSC will compete alongside Booking.com, Marks & Spencer and Capgemini in the Best Implementation of Artificial Intelligence (AI) in Customer Service category.

At any point in the economic cycle, attracting and retaining the right talent should always be high on your organization’s agenda. But when certain skill sets are in short supply it can be tempting to cut corners to fill positions to react to market forces.

The 2018 Future of Jobs Report from World Economic Forum (WEF) suggests that the rise of the robots and breakthroughs in artificial intelligence (AI) are set to have a beneficial impact on the global workforce – potentially creating jobs as well as replacing them.

These days, Paris Fashion Week goes much deeper than simply style-conscious consumers learning what they’ll be wearing next season. It’s an annual opportunity for brands to discover the next big customer experience trend.

The chairman and founder of the Customer Experience Foundation, Morris Pentel, discusses new ways to measure and optimize both customer and employee experiences for the benefit of brands.

Tourism is on the rise. Over the course of 2017 gross bookings reached $1.6 trillion – or 10.2% of global GDP – and that figure will continue rising over the course of 2018 and beyond.

Developing any chatbot that can be a challenge. When the chatbot has to leverage artificial intelligence (AI) to create a more personal and emotional experience and reflect the character and voice of one of France’s most popular culture icons – Astérix – user expectations are going to be immense. However, that was the challenge TSC, […]