January 18, 2019 28
Artificial intelligence (AI), data collection and delivering an omnichannel customer experience (CX) were top of...
January 16, 2019 102
The 2018 Microsoft State of Global Customer Service Report shows customers are as demanding as...
January 14, 2019 114
The New Year is less than a month old, but 2019 is already shaping up...
January 11, 2019 178
As cars move towards full autonomy, carmakers need to move towards an end-to-end customer experience...
January 7, 2019 194
According to the 2018 Forrester U.S. Health Insurers Customer Experience Index, is because too many...
January 3, 2019 298
Sitel Chennai has been deeply affected by this tragedy and, as when the floods hit...
December 31, 2018 296
Sitel Group’s Top 10 blog articles from 2018 prove that technology, trust and emotion continue...
December 27, 2018 274
Voice is set to come into its own as a consumer channel - so how...
December 24, 2018 312
A study of 88,000 adults conducted by the MEMES Center at UCLA’s Anderson School of...
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