January 14, 2020 272
In our haste to measure every possible metric and interaction, customer satisfaction surveys and questionnaires...
January 9, 2020 399
Organizations that want to get closer to the customer should make adopting Rich Communication Services...
January 7, 2020 372
With the right self-service strategy and solutions in place, organizations can reduce both live interactions...
December 31, 2019 581
Our annual analysis of the Sitel blog shows that the industries and business sectors most...
December 27, 2019 508
Five years after Amazon Alexa hit the market, smart speaker systems are firmly cemented in...
December 19, 2019 943
Of the 330+ million people in the United States, almost 200 million play video games;...
December 12, 2019 681
The California Consumer Privacy Act (CCPA) will give Californians full control of their personal data...
December 5, 2019 648
Innso, a leader in next-generation omnichannel customer experience software and Sitel Group’s software experts, today...
December 3, 2019 1003
Sitel Group brings a new generation of super contact center associatess and with it a...
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