February 18, 2019 73
With mobile as the heartbeat of online and offline shopping, voice is starting to develop...
February 14, 2019 135
Chatbot use cases need to be clearly defined. What exactly is it going to do...
February 8, 2019 243
Partnering with a business process outsourcer (BPO) can reduce costs, boost productivity, improve customer service...
February 4, 2019 367
There are three types of chatbots operating behind the interface – Basic; Intelligent; or Hybrid....
January 31, 2019 329
Mobile is the heartbeat of online and offline shopping, voice is starting to develop as...
January 29, 2019 257
As competition in the retail space continues to increase, using data to gain a clearer...
January 28, 2019 310
Consumers’ increasing appetite for spontaneity and growing demands for effortlessness mean the travel and tourism...
January 25, 2019 377
Greetings from the historic and beautiful city of Spartanburg, South Carolina! Over the span of...
January 24, 2019 333
The 2018 American Consumer Satisfaction Index (ACSI) Telecommunications Report showed levels of customer satisfaction in...
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