May 16, 2019 151
From understanding where your brand aligns with customers to knowing the areas where you’re alienating...
May 14, 2019 186
Mike Small, CEO - Americas at Sitel Group, focused his EmpowerCX presentation on the human...
May 8, 2019 480
Will the growing capabilities of artificial intelligence (AI) mean that people are no longer needed,...
May 3, 2019 359
In his EmpowerCX 2019 Americas opening keynote, Sitel Group President and CEO Laurent Uberti reflected...
May 2, 2019 327
At this year’s event, Facebook accepted that it needs to do more about privacy and...
April 25, 2019 719
From experiencing new worlds to understanding the lives of others, a book is still one...
April 23, 2019 477
Your business is growing faster than you can service your customers and now you’re faced...
April 18, 2019 430
The latest Hub Institute HubDay in Paris, France examined all of the technological trends that...
April 16, 2019 660
EmpowerCX 2019 Americas addressed each of the most pressing issues facing organizations that are serious...
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