June 21, 2019 112
From monitoring the average time it takes to handle a call to asking customers to...
June 13, 2019 208
Understanding distinct generational differences and how to flex to meet each group and individual in...
June 10, 2019 468
Pride Month is an opportunity for organizations to foster inclusivity into their work culture. At...
June 6, 2019 380
From internal processes and leadership approaches to ensuring your people have the right blend of...
June 4, 2019 423
We all know it’s easier to hold on to your existing customers (and get them...
May 30, 2019 367
At EmpowerCX Americas 2019, Joey Coleman, revealed insights on the future of the customer and...
May 28, 2019 425
As the use of artificial intelligence systems in the enterprise continues to grow, so do...
May 22, 2019 648
Sitel Group has been recognized as a leader by Information Services Group (ISG) in its...
May 21, 2019 967
At EmpowerCX Americas 2019, social media expert Dan Gingiss revealed the five simple steps any...
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