2021 Performance Capability

Best Outsourcing Partnership (Small) – Panasonic & Sitel Group®

The annual European Contact Centre & Customer Service Awards (ECCCSAs), now in its 21st year, is the longest-running and largest awards programme in the customer contact industry, which recognizes organisations across Europe that are leading the way in delivering exceptional service to customers.
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2021 Performance Capability

Most Effective Improvement Programme – Sitel Group®

The annual European Contact Centre & Customer Service Awards (ECCCSAs), now in its 21st year, is the longest-running and largest awards programme in the customer contact industry, which recognizes organisations across Europe that are leading the way in delivering exceptional service to customers.
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2021 Performance Capability

Most Effective Management of Peak Demand – John Lewis Partnership & Sitel Group®

The annual European Contact Centre & Customer Service Awards (ECCCSAs), now in its 21st year, is the longest-running and largest awards programme in the customer contact industry, which recognizes organisations across Europe that are leading the way in delivering exceptional service to customers.
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2021 Performance Capability

Best Supporting Team (Colleague) – Sitel® Portugal

The annual European Contact Centre & Customer Service Awards (ECCCSAs), now in its 21st year, is the longest-running and largest awards programme in the customer contact industry, which recognizes organisations across Europe that are leading the way in delivering exceptional service to customers.
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2021 People & Community

U.S. Top Military Friendly® Employer by VIQTORY

For the second consecutive year, Sitel Group® has been recognized as one of the U.S. Top Military Friendly® Employers by VIQTORY, an organization that connects members of the military with employers across the U.S. Earning top honors in the $1 to $5 billion annual revenue category. In addition to being named a Top Military Friendly® Employer, VIQTORY named Sitel Group a Military Spouse Friendly® Employer, a Military Friendly® Supplier Diversity Program and a Military Friendly® Brand.
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2021 Sales & Customer Service

Top Partner of the Year

Sitel Group is a valued, long-time partner of CallMiner. During and through the pandemic, Sitel Group focused on growing their global footprint, while utilizing the CallMiner platform to provide analysis and ROI across industries, verticals and use cases, including customer experience, Voice of the Employee, Voice of the Customer and sales.
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2021 Performance Capability

Everest Group BPS Top 50™

The Everest Group BPS Top 50™ is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and year-on-year growth. BPS is also referred to as Business Process Outsourcing (BPO). Inaugurated in 2015, Everest Group publishes this list every year.
2021 Innovation

2021 CUSTOMER Magazine Customer Experience Innovation Award

The award honors Sitel Group for improving customer service technology through its innovative digital eyewear assistant campaign for Zenni.
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2021 People & Community

Best Employer Brand

The 2021 Most Admired Employer Brand Award acknowledges employers that understand the key factors that draw in top talent. HRO Today has identified Sitel Group for its ability to leverage online tools to communicate what makes them unique and attractive, specifically through its “Learn, Lead & Grow.” Employee Value Proposition (EVP) campaign.
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