2022 Innovation

BPO Partner of the Year

CallMiner named Sitel Group BPO Partner of the Year for the second consecutive year at the LISTEN 2022 Awards. Winners of the LISTEN 2022 Awards, including BPO Partner of the Year, were revealed during CallMiner’s LISTEN 2022 annual customer conference, which brings together top organizations using and benefiting from speech, text and customer experience analytics. Sitel Group was selected for its outstanding use of CallMiner’s platform to improve both the customer and employee experience while committing to true partnership.
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2022 Innovation

Innovation in Customer Service

Sitel Group was named a Gold-Award winner in the 9th Annual 2022 Sales, Marketing, Customer Success, and Operations Awards for Innovation in Customer Service. These prestigious global awards recognize individuals, teams and departments within organizations. Sitel Group was selected for its success in developing Zee, the world’s first digital eyewear assistant, for Zenni, the world’s largest online eyewear retailer.
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