2021 Sales & Customer Service

Top Partner of the Year

Sitel Group is a valued, long-time partner of CallMiner. During and through the pandemic, Sitel Group focused on growing their global footprint, while utilizing the CallMiner platform to provide analysis and ROI across industries, verticals and use cases, including customer experience, Voice of the Employee, Voice of the Customer and sales.
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2020 Sales & Customer Service

Best Contact Centre Support Team

In its 20th year, the ECCCSAs is the longest-running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers.
2020 Sales & Customer Service

For Process Innovation; and Product and Customer Service Innovation

Sitel Group® Wins Big at Brazil’s Most Prestigious Customer Relationship Awards. Sitel® Brazil received Silver Awards
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2020 Sales & Customer Service

Customer Service Training Product of the Year

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. Sitel Group was awarded a Gold Stevie Award.
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2020 Sales & Customer Service

Customer Service Training Team of the Year

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. Sitel Group was awarded a Gold Stevie Award.
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2019 Sales & Customer Service

Contact Center Oursourcing Provider of the Year (Bronze)

Stevie Awards - Contact Center Outsourcing Provider of the Year (Sitel Group) (Bronze)