Leader in Diversity

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U.S. Top Military Friendly® Employers by VIQTORY

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2021

U.S. Top Military Friendly® Employer by VIQTORY

For the second consecutive year, Sitel Group® has been recognized as one of the U.S. Top Military Friendly® Employers by VIQTORY, an organization that connects members of the military with employers across the U.S. Earning top honors in the $1 to $5 billion annual revenue category. In addition to being named a Top Military Friendly® Employer, VIQTORY named Sitel Group a Military Spouse Friendly® Employer, a Military Friendly® Supplier Diversity Program and a Military Friendly® Brand.
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2021 Sales & Customer Service

Top Partner of the Year

Sitel Group is a valued, long-time partner of CallMiner. During and through the pandemic, Sitel Group focused on growing their global footprint, while utilizing the CallMiner platform to provide analysis and ROI across industries, verticals and use cases, including customer experience, Voice of the Employee, Voice of the Customer and sales.
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2021 Performance Capability

Everest Group BPS Top 50™

The Everest Group BPS Top 50™ is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and year-on-year growth. BPS is also referred to as Business Process Outsourcing (BPO). Inaugurated in 2015, Everest Group publishes this list every year.
2021 Innovation

2021 CUSTOMER Magazine Customer Experience Innovation Award

The award honors Sitel Group for improving customer service technology through its innovative digital eyewear assistant campaign for Zenni.
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2021 People & Community

Best Employer Brand

The 2021 Most Admired Employer Brand Award acknowledges employers that understand the key factors that draw in top talent. HRO Today has identified Sitel Group for its ability to leverage online tools to communicate what makes them unique and attractive, specifically through its “Learn, Lead & Grow.” Employee Value Proposition (EVP) campaign.
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2021 People & Community

Best Use of Paid Social Media in Recruitment Marketing

The Rally® Awards is a global competition recognizing and celebrating excellence in recruitment marketing and employer branding practices by individuals, teams and employers. Sitel Group® has been recognized for Best Use of Paid Social Media in Recruitment Marketing.
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2021 Performance Capability

Leader in Everest Group CXM Services PEAK Matrix® Assessment

This marks the ninth consecutive year the BPO has received this prestigious recognition. The Everest Group PEAK Matrix® is a framework to assess the relative market impact, vision and capability of service providers.
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2021 People & Community

Best CEOs for Diversity

Comparably’s Best CEOs for Diversity 2021 list is derived from ratings solely provided by employees of color (non-Caucasian) who anonymously rated their CEOs on Comparably.com over a 12-month period (June 23, 2020 through June 23, 2021). The final data set was compiled from 10 million ratings across 60,000 U.S. companies, large and small.
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2021 Performance Capability

2021 Fortress Cyber Security Award

Sitel Group® won the Business Intelligence Group (BIG) 2021 Fortress Cyber Security Awards in the Data Protection category. The industry awards program sought to identify and reward the world’s leading companies and products that are working to keep data and electronic assets safe amongst a growing threat from hackers.
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