Top 15 Technology Services Provider

2021 People & Community

Leader in Diversity

In its second annual Diversity Leaders ranking, the Financial Times recognized Sitel Group® in Diversity for 2021, at a time when the global pandemic forced to begin working remotely and social justice movements have gained heightened attention inside workplaces and elsewhere.
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2021 People & Community

U.S. Top Military Friendly® Employers by VIQTORY

Sitel Group® has been recognized as one of the U.S. Top Military Friendly® Employers by VIQTORY, an organization that connects members of the military with employers across the U.S. Earning top honors in the $1 to $5 billion annual revenue category, Sitel Group continues honoring its veterans through its commitment, effort and success to creating sustainable and meaningful opportunities for the military community.
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2020 Performance Capability

Outsourced Contact Centre of the Year for Sitel® Serbia

In its 20th year, the ECCCSAs is the longest-running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers.
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2020 People & Community

Best Voice of the Employee Programme

In its 20th year, the ECCCSAs is the longest-running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers.
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2020 Sales & Customer Service

Best Contact Centre Support Team

In its 20th year, the ECCCSAs is the longest-running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers.
2020 People & Community

People Management; Innovation and Technological Solutions

Sitel Group® Wins Big at Brazil’s Most Prestigious Customer Relationship Awards. Sitel® Brazil earned the highest accolade – the Gold Award.
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2020 Sales & Customer Service

For Process Innovation; and Product and Customer Service Innovation

Sitel Group® Wins Big at Brazil’s Most Prestigious Customer Relationship Awards. Sitel® Brazil received Silver Awards
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2020

Excellence in Relationship Management

The GSA Professional Awards recognize talent in outsourcing and shared services through a variety of accolades showcasing individuals and functional teams.
2020 Performance Capability

Leader in AI, Analytics, Automation

Sitel Group® is honored as the leading provider for automation, digital and customer experience services in ISG’s Archetype Report and a leader for AI & analytics and digital operations in ISG’s global report.
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