People-Centric Response to COVID-19

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U.S. Top Military Friendly® Employers by VIQTORY

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2022 Innovation

BPO Partner of the Year

CallMiner named Sitel Group BPO Partner of the Year for the second consecutive year at the LISTEN 2022 Awards. Winners of the LISTEN 2022 Awards, including BPO Partner of the Year, were revealed during CallMiner’s LISTEN 2022 annual customer conference, which brings together top organizations using and benefiting from speech, text and customer experience analytics. Sitel Group was selected for its outstanding use of CallMiner’s platform to improve both the customer and employee experience while committing to true partnership.
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2022 Performance Capability

Leader in ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant and Archetype Reports

Sitel Group was recognized as a Leader in the Information Services Group (ISG) Provider Lens™ Contact Center – Customer Experience Services 2022 Quadrant and Archetype reports.
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2022 People & Community

Leader in Diversity 2023

The Financial Times-Statista ranking of Europe’s Diversity Leaders is based on independent surveys of more than 100,000 employees across the continent. They were given the chance to evaluate their own employer’s diversity and inclusion practices and to give their perception of those adopted by other prominent employers in their respective industries.
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2022 People & Community

U.S. Top Military Friendly® Employer by VIQTORY

For the third consecutive year, Sitel Group was named a 2023 Military Friendly® Employer by VIQTORY, an organization that connects members of the military with employers across the U.S. As part of the award, Sitel Group has also been recognized as a 2023 Military Spouse Friendly® Employer.
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2022 People & Community

Circle of Excellence, Top Employer of the Year Category

Sitel Philippines was an awardee of the Circle of Excellence for the Reed Elsevier Philippines Top Employer of the Year.
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2022 Performance Capability

Leader & Star Performer in Everest Group CXM Services PEAK Matrix® Assessment in EMEA

The Everest Group PEAK Matrix® is a framework to assess the relative market impact, vision and capability of service providers. Everest Group selects Star Performers based on the relative YoY improvement on the PEAK Matrix.
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2022 Performance Capability

Leader in Everest Group CXM Services PEAK Matrix® Assessment in the Americas

The Everest Group PEAK Matrix® is a framework to assess the relative market impact, vision and capability of service providers.
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2022 People & Community

Impact Star Award

This award recognizes the hiring impact that was made through implementing HireVue’s technology.
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2022 People & Community

Gold 2022 Stevie® Winner for Employer of the Year

Sitel Group was named the winner of a Gold Stevie® Award in the Employer of the Year category for Business & Professional Services in the seventh annual Stevie Awards for Great Employers.
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