About

About us.

We are redefining the contact center by pairing innovative solutions with the human touch, emotion and empathy of our people.

Our Mission

Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

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Our Values

Our values make us who we are – they shape the way we do business; they are central to our culture; and they form the strong foundation that differentiates us.

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Driving Operational Excellence

Through our business-wide approach to excellence in execution, you can be sure of consistent service-levels and a focus on iterative improvements, ensuring you continue to meet and exceed your business goals.

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Empowered Voices

We’re proud to have built an award-winning culture that empowers our people around the globe to walk their own path and inspire each other to leverage their own unique skills.

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Call Center Security and Risk Management

Your customers rely on you to secure their data, and your business integrity depends upon it. Protecting your customers and your business means working with partners as committed to data security as you are.

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Corporate Social Responsibility

Corporate Social Responsibility (CSR) at Sitel Group is about giving back to the communities in which we live and work.

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Diversity and Inclusion

For more than 30 years we have been refining the concept of customer experience management to make a tangible difference for our clients.

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Facts and Figures

With 160,000+ people working across the globe, we securely connect brands with their customers over 8 million times every day in 50+ languages, driving our clients’ digital CX strategies forward.

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Our Locations Around the Globe

With 160,000+ people working across the globe – at home, in contact centers and within MAXhubs – Sitel Group® securely connects brands with their customers over 8 million times every day in 50+ languages, driving our clients’ digital customer experience (CX) strategies forward. Our award-winning culture is built on 40+ years of industry-leading experience and

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People Leading our Teams

From shaping our culture and driving associate engagement to building innovative customer-centric solutions, meet the people leading our teams around the globe.

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