A Better Brand Experience. Delivered.
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News
Sitel Group® to Acquire Sykes Enterprises, Incorporated (SYKES)
The All-Cash Transaction Approved by Both Organization’s Board of Directors Is Expected to Complete in the Second Half 2021, Creating Greater Growth, Strong Client Relationships...Learn more -
News
Sitel Group® Wins 2021 Fortress Cyber Security Award
The Business Intelligence Group Recognizes the Global BPO Leader for Data ProtectionLearn more -
News
Research Reveals Poor CX Leads to Customer Churn
The 2021 Driving Customer Loyalty report finds one third of consumers considered breaking up with a brand and 65% ended up doing so as a...Learn more
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NewsSitel Group® Enters Into Agreement to Acquire Sykes Enterprises, Incorporated, to Enhance Offerings and Provide More Competitive Customer Experience Solutions for a Global Market
The All-Cash Transaction Approved by Both Organization’s Board of Directors Is Expected to Complete in the Second Half 2021, Creating...Learn more -
NewsSitel Group® Wins 2021 Fortress Cyber Security Award
The Business Intelligence Group Recognizes the Global BPO Leader for Data ProtectionLearn more -
NewsSitel Group® Research Reveals Poor Customer Experience Leads to Customer Churn
The 2021 Driving Customer Loyalty report finds one third of consumers considered breaking up with a brand and 65% ended...Learn more
Phil Niccolls
SVP, Shared Services
Tribune Publishing
“To me, it is a win-win relationship. By partnering with Sitel Group® I gave up nothing yet gained more.”
Read MoreOur Mission
We believe every organization can build stronger brand engagement and drive long-term business growth by unlocking the power of customer experience (CX). Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.
Engagement, we believe, is a direct outcome of the empathy created when teams – invested in the delivery of your brand promise – work with a deep understanding of your customers and their unique needs. By bringing people, data and technology together, we create compelling experiences for your customers in the moments that matter.
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Real-World Insight
Driving Customer Loyalty with John Lewis Partnership, a Best-Loved U.K. Brand
