Empower humans. Enhance brands.

We are a group of global services, innovative and socially engaged,
dedicated to exceptional customer experience.

Imagine AI coinciding with an evolution of customer relationships and the appearance of new trades – it’s closer than you think. Conversations are already being initiated by bots and continued by agents. This man-machine cooperation will multiply and new roles will undoubtedly emerge: bots trainers and bots managers with real customer experience knowledge.

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Attending 's Chief Customer Officer, USA in #Miami? Don't miss 's keynote on "Botsho… https://t.co/7WCg3nPhtc
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Register today for the annual #SitelSummit! Join industry analysts, #CX experts, #Sitel executives and many of the… https://t.co/iqpA5oaabp
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Learn how we assure quality at all operational levels through our unique Global Operating Standards - GOS 2.0. Site… https://t.co/VJ4cKXu57B
By Sitel Group, January 5, 2018

GOS 2. 0 are a set of clear, accessible and empowering principles and associated rituals that help us speak a common language and bring together best practices. These new quality guidelines provide our associates and managers at every level with an opportunity to share what they think, to contribute and to enjoy working together on a daily basis.

By Sitel Group, December 24, 2017

This holiday season, Sitel associates around North America are displaying the big hearts they have for one another and their communities. With many families facing financial hardships, times are often tight around the holidays. Sitel Angel Trees provide gifts to fellow associates who do not have the means to purchase gifts on their own.

Arnaud de Lacoste, Chief Marketing & Innovations Officer, Sitel, discusses how Robots will not replace humans, but enhance their work!

Sitel Group Philippines is a proud sponsor of the 2017 Contact Center Association of the Philippines’ (CCAP) annual industry conference, Contact Islands. In collaboration with the Everest Group, a leading global consulting and research firm, the theme of this year’s CCAP conference is The Future of Customer Experience. 

By Sitel Group, December 14, 2017

During this year’s event, themed Empower Humans. Enhance Brands., we will focus on ways to enable associates to be more attuned to customer needs by leveraging AI, bots and other digital innovations. Industry analysts, CX experts, Sitel Group executives and many of the world’s most innovative brands will converge to share best practices and ideas.

Customer Experience for Everyone

As your strategic partner, your business objectives become our shared objectives. Whether you’re a Fortune 500 company or a startup, we deliver innovative solutions across all stages of the customer journey.

First-Time Outsourcers >

Whether you’re a startup or a mid-sized business, staying connected to customer needs and managing costs appropriately can be a challenge. We can help with your customer experience management while you focus on growing your business.

Enterprise >

As a global leader in your industry, you need a trusted partner to deliver outstanding customer experiences – from anywhere, in any way, via any channel. We tailor the right solutions for you leveraging our global strength with our local flexibility.

End-to-End Customer Experience Management Solutions

Ecosystem of Expert Customer Experience Partners

Our partners enable us to offer the best technological solutions for our clients. Thus, we are able to continually expand our offerings to meet and exceed our clients’ expectations.

The World's Best Brands Depend on Us

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We are dedicated to partnering with you, learning your business challenges and sharing our knowledge to enhance customer experiences.

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