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dedicated to exceptional customer experience.
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By Sitel Group, May 17, 2018

In the coming weeks, Amazon’s virtual assistant will be getting some very intelligent new skills. And the smartest of which, from a business standpoint, will be something that director of applied science, Alexa Machine Learning, Ruhi Sarikaya calls “Skills Arbitration.”

By Sitel Group, May 9, 2018

A French company that has set the benchmark in the butane, propane and natural gas sector since 1951, Antargaz-Finagaz has continued to keep its place in the industry through transforming its business in terms of proactivity, creativity and crucially, productivity.

By Sitel Group, May 8, 2018

How can the insurance industry take the steps it needs to meet modern consumer expectations and to maintain loyalty? The insurance industry is one that operates under increasing, constantly changing regulation, and with the threat of any number of potential natural disasters on the horizon, while always mitigating risk at all costs.

By Sitel Group, May 8, 2018

Today, Sitel Group announced that it has appointed Alexandre Lebrun, head of Engineering at Facebook AI Research (FAIR), to its board of directors – a move that signals the company’s continued progression toward offering artificially intelligent digital solutions to its clients.

By Sitel Group, May 3, 2018

From technological innovation to data security, Facebook continues moving forward and continues highlighting the growing opportunities while addressing the responsibilities of conversational business.

By Sitel Group, May 3, 2018

In less than two weeks, more than 200 senior-level executives from a host of business industries, from banking and insurance to retail, will arrive in Miami for Sitel Group’s third annual Sitel Summit, an event focused on how the future of Customer Experience will empower humans and enhance brands.

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