Work at Home Solutions

Sitel Work@Home Solutions™ is a virtual associate-based model that puts the right people in the right roles thereby improving associate satisfaction and retention and drives superior results for our clients’ business. With nearly 3,500 associates in the U.S., Canada and Germany, our Work@Home Solutions can be offered independently or complement physical contact center solutions with:

Broader, more qualified talent pool

Recruitment barriers are lessened by geographically diverse, highly skilled agents

Controlled total cost of ownership (TCO)

Lower TCO via reduced operating costs, tailored training solutions and greater productivity

Highly scalable unique operational model

Readily scalable workforce endures business spikes and seasonal needs

Expected service delivery

Delivery of passionate brand evangelists chosen for their expertise

Secure network platform

PCI compliance enables conduct of sensitive information safely and securely

Work at Home provides the following key benefits:

  • Enhanced Screening & Recruiting
    Targeted recruiting produces experienced agents with cultural affinity and/or certifications who pass comprehensive background and security checks; additionally, 85 percent of Sitel Work@Home associates have secondary education experience and 40 percent have some management experience
  • Dynamic Staffing
    Tightly coordinated ramp implementation plans with custom shift schedules offering 2-3 hour slots compared to in-center shifts of 6-8 hours
  • Security
    Secure options and reduced fraud and data theft risk around PCI/PII with ongoing agent validation via verified key codes, IP addresses and two-factor authentication
  • Efficiencies & Cost Reduction
    Highly skilled workforce not limited by geography with lower-than-average attrition rates – resulting in more experienced agents

Work at Home provides the following key benefits:

  • Enhanced Screening & Recruiting
    Targeted recruiting produces experienced agents with cultural affinity and/or certifications who pass comprehensive background and security checks; additionally, 85 percent of Sitel Group Work@Home associates have secondary education experience and 40 percent have some management experience
  • Dynamic Staffing
    Tightly coordinated ramp implementation plans with custom shift schedules offering 2-3 hour slots compared to in-center shifts of 6-8 hours
  • Security
    Secure options and reduced fraud and data theft risk around PCI/PII with ongoing agent validation via verified key codes, IP addresses and two-factor authentication
  • Efficiencies & Cost Reduction
    Highly skilled workforce not limited by geography with lower-than-average attrition rates – resulting in more experienced agents

Did you know?

85% of Sitel Group Work at Home associates have secondary education experience and 40% have some management experience.