Work at Home Agent Job Description

Job Description
The Sitel Group Work at Home Solutions™ team is vital to our company’s service offerings. We hire talented people who share our passion for providing exceptional customer experiences. Sitel Group Work@Home Solutions™ is looking for qualified candidates to join our team of associates. As a member of this team of dedicated professionals, you will build a career working for a global leader while enjoying the benefits of working from home.


Home-office environments allow you to work comfortably from your home, free from distractions and interruptions during your shift. As a work at home associate, customer calls are routed to your home office. Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product trouble shooting.

  • Paid professional training attended from the comfort of your home
  • Medical and dental benefits for full-time employees
  • 401(K)
  • Hourly based pay with possible incentive opportunities
  • Vacation and holiday pay
  • Payment through direct deposit or total pay card (debit card)
  • Hired as an employee rather than an independent contractor
  • Full and part-time shifts available
  • Employee discounts with Sitel’s many major brand-name partners including consumer electronics companies, PC manufacturers, satellite service providers and mobile communication companies

Apply now or read our Frequently Asked Questions

Home Office Requirements

Sitel Group Work@Home Solution™ BYOC (Bring Your Own Computer) Project:

Computing Minimum Specifications:

  • Desktop or laptop (Apple/Mac, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
  • Operation system – Windows 7, Windows 8 or Windows 10
  • All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
  • A separate 19” monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One (AIO) unit
  • Anti-Virus – Full versions of Symantec, McAfee, Windows Defender, Avast Free or Avira Free
For Windows Systems

  • RAM – Required 4 GB for Windows 7, Windows 8 or Windows 10
  • Processor speed – Dual Core 2 GHz or better
  • Free space – 20 GB
  • USB ports – at least 2 available
Internet – Minimum Specifications:

  • Internet speed –  download speed 1.5 MB; upload speed 1.5MB
  • Internet service provider (ISP) must be highly stable with no packet loss and latency under 100ms
  • DSL or broadband required  – WiFi, WiMax, satellite, dial-up, and/or hot spots are NOT allowed
  • Home router with wired link to PC

Sitel Group requires internet be used for work-related purposes only during working hours; including media streaming, ripping, gaming or other web usage by other members of household that may negatively impact your network’s performance.

Other – Approved USB Headset:

  • Plantronics – Blackwire Corded Headset:
    • C300 (C310 and C320)
    • C420 and C435
    • C600 (C610 and C620)
    • C700 (C710 and C720
Talents and Expertise
  • Prior customer service experience preferred
  • Sales experience a plus; all projects will involve sales
  • Self-motivated and able to work independently
  • Excellent verbal and listening skills
  • Professional and articulate voice
  • Ability to multi-task in several computer applications at once while holding a conversation with a customer
  • Enjoy working in a fast-paced and, at times, hectic environment while maintaining a professional attitude

Apply now or read our Frequently Asked Questions