Future of Work and Employee Learning

The Intersection of L&D and the Employee Experience

While more than half (60%) of employees believe their employer takes the time to get to know them and accurately understands their skills gap and the training areas most beneficial to helping them advance in their role, nearly two in five (35%) employees say their employer does not.

Sitel Group’s survey was conducted to understand U.S. employee perceptions of the future of work — uncovering themes related to hiring, recruiting, learning and development, skills gap and more. In this report, you’ll learn about:

  • How employees perceive and respond to L&D programs
  • How the employee experience (EX) affects the customer experience (CX)

 

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