Contact Center Outsourcing (CCO) Services PEAK Matrix™ Assessment 2019

Sitel Group named Leader by Everest Group for 7th consecutive year

Key takeaways from the report: 

“Sitel has invested in talent upskilling initiatives such as creating mobile-friendly courses for its agents and building stronger leadership through targeted external and internal training initiatives. Such initiatives can help Sitel to not only improve the quality of its services through superior talent but also improve agent satisfaction through personal skill development.”

“Sitel has partnered with a number of digital solution providers to strengthen its suite of solutions in areas such as automation, RPA, omnichannel solutions and AI/cognitive.”

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