Mobility is a key driver of customer’s rising service expectations.
Demands for immediacy, relevance and real-time contextual awareness – enabled by mobile computing – are becoming the baseline for all service interactions. How is your business adapting to this shift? Where are we going next?
In this webinar, you’ll learn about:
- Why a mobile-first strategy is more important than ever
- How to reduce the ‘cognitive load’ overwhelming consumers today
- How brands can capitalize on smartphones to shift behavior