Mobility is a key driver of customer’s rising service expectations.

Demands for immediacy, relevance and real-time contextual awareness – enabled by mobile computing – are becoming the baseline for all service interactions. How is your business adapting to this shift? Where are we going next?

In this webinar, you’ll learn about:

  • Why a mobile-first strategy is more important than ever
  • How to reduce the ‘cognitive load’ overwhelming consumers today
  • How brands can capitalize on smartphones to shift behavior
Fill out the form to watch the webinar
    Share on
Recent posts

Spotlight Series: Customer Service Exploit Playbook & How To Stop Hackers Like Me

At the world’s largest hacker conference, DEF CON, a CNN journalist asked Rachel Tobac to take over as many accounts…

READ ON

Spotlight Series: Driving Agent Performance with Speech Analytics

Customer perception of CX is constantly evolving. Agents and brands alike are facing immense pressure to provide the same top-tier…

READ ON

Spotlight Series: The Contact Center of the Future: MAXhubs

Join us to learn all about the MAXhub initiative and how it’s revolutionizing the contact center workspace.

READ ON

Spotlight Series: COVID-19: the CX Impact

Join us to learn how your business can stay ahead of the curve while adapting to changing consumer attitudes around…

READ ON