Meeting customer expectations should always be a business priority

What steps is your organization taking to ensure it’s still delivering a positive customer experience once its business continuity plan is activated? 

During this webinar, you’ll learn how to:

  • Shift customer sentiment from negative to positive
  • Create an ideal customer channel support mix for 2020 and beyond
  • Utilize technology to become more proactive to reduce customer contact
  • Identify AI technologies needed to assist, alert and support live agents
  • Leverage tools to impact training and quality coaching to offer better CSAT

Learn more about building SMART digital organizations – Download our free data sheet!

Fill out the form to watch the webinar
    Share on
Recent posts

Innovation by Design with Erik Qualman – an EmpowerCX Roadshow Event

In a special virtual event, Erik Qualman shares his insights through Innovation by Design and his views on culture, creativity…

Read on

Driving Customer Loyalty with John Lewis Partnership, a Best-Loved U.K. Brand

The John Lewis Partnership is the largest employee-owned business in the U.K. that is committed to “a better way to…

Read on

Optimizing CX Delivery for a Digital-First World

As the world slowly returns to (a new) normal, one thing is clear: the work-from-home model is here to stay.…

Read on

EmpowerCX Now Spotlight Series: Racing for Customer Loyalty in a New CX Reality

The pandemic has been the driving force behind new consumer trends that are already reshaping the way customers expect to…

Read on