Meeting customer expectations should always be a business priority

What steps is your organization taking to ensure it’s still delivering a positive customer experience once its business continuity plan is activated? 

During this webinar, you’ll learn how to:

  • Shift customer sentiment from negative to positive
  • Create an ideal customer channel support mix for 2020 and beyond
  • Utilize technology to become more proactive to reduce customer contact
  • Identify AI technologies needed to assist, alert and support live agents
  • Leverage tools to impact training and quality coaching to offer better CSAT

Learn more about building SMART digital organizations – Download our free data sheet!

Fill out the form to watch the webinar
    Share on
Recent posts

Spotlight Series: Driving Agent Performance with Speech Analytics

Customer perception of CX is constantly evolving. Agents and brands alike are facing immense pressure to provide the same top-tier…

READ ON

Spotlight Series: The Contact Center of the Future: MAXhubs

Join us to learn all about the MAXhub initiative and how it’s revolutionizing the contact center workspace.

READ ON

Spotlight Series: COVID-19: the CX Impact

Join us to learn how your business can stay ahead of the curve while adapting to changing consumer attitudes around…

READ ON

Business Continuity Best Practices Panel Discussion

As the impact of COVID-19 continues to change so many aspects of our daily lives, organizations across the globe have…

READ ON