Meeting customer expectations should always be a business priority
What steps is your organization taking to ensure it’s still delivering a positive customer experience once its business continuity plan is activated?
During this webinar, you’ll learn how to:
- Shift customer sentiment from negative to positive
- Create an ideal customer channel support mix for 2020 and beyond
- Utilize technology to become more proactive to reduce customer contact
- Identify AI technologies needed to assist, alert and support live agents
- Leverage tools to impact training and quality coaching to offer better CSAT
Learn more about building SMART digital organizations – Download our free data sheet!