Meeting customer expectations should always be a business priority

What steps is your organization taking to ensure it’s still delivering a positive customer experience once its business continuity plan is activated? 

During this webinar, you’ll learn how to:

  • Shift customer sentiment from negative to positive
  • Create an ideal customer channel support mix for 2020 and beyond
  • Utilize technology to become more proactive to reduce customer contact
  • Identify AI technologies needed to assist, alert and support live agents
  • Leverage tools to impact training and quality coaching to offer better CSAT

Learn more about building SMART digital organizations – Download our free data sheet!

Fill out the form to watch the webinar
    Share on
Recent posts

EmpowerCX Now Spotlight Series: Racing for Customer Loyalty in a New CX Reality

The pandemic has been the driving force behind new consumer trends that are already reshaping the way customers expect to…

Read on

Spotlight Series: Driving Agent Performance with Speech Analytics

Customer perception of CX is constantly evolving. Agents and brands alike are facing immense pressure to provide the same top-tier…

Read on

Spotlight Series: The Contact Center of the Future: MAXhubs

Join us to learn all about the MAXhub initiative and how it’s revolutionizing the contact center workspace.

Read on

Spotlight Series: COVID-19: the CX Impact

Join us to learn how your business can stay ahead of the curve while adapting to changing consumer attitudes around…

Read on