At the world’s largest hacker conference, DEF CON, a CNN journalist asked Rachel Tobac to take over as many accounts of his as she could in one day. She ended up exclusively leveraging customer support and human-based exploits for her attacks. By the end of the day, Rachel had wreaked havoc on 10+ accounts, siphoned thousands of dollars worth of points into accounts she controlled, disrupted his travel plans, and was even ready to shut his lights off. Rachel did all of this without ever once contacting the journalist. Learn the customer support exploit playbook Rachel used to social engineer her way into her target’s accounts in one day, and what you can do to stop attackers like her in their tracks, even under COVID-19.


Rachel Tobac

CEO of SocialProof Security, White Hat Hacker

Chris Knauer

SVP and Chief Security Officer, Sitel Group

Camille Thompson

Global Marketing, Sitel Group

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