How Mobility is Changing Customer Service

How Mobility Is Changing Customer Service

How should brands think about delivering (or automating) service in today’s mobile world?

Mobility is a key driver of customer’s rising service expectations. Demands for immediacy, relevance and real-time contextual awareness – enabled by mobile computing – are becoming the baseline for all service interactions. How is your business adapting to this shift? Where are we going next?

In this webinar, you’ll learn about: 

  • Why a mobile-first strategy is more important than ever
  • How to reduce the ‘cognitive load’ overwhelming consumers today
  • How brands can capitalize on smartphones to shift behavior
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