CX Files Podcast with Pedro Lozano – Meeting the Challenges of COVID-19

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In the latest CX-Files podcast, Sitel Group’s CEO – EMEA, Pedro Lozano discusses how the COVID-19 pandemic has challenged even the most robust business continuity approach and why he believes the work at home contact center model is about to become an element of every brand’s CX delivery strategy.

Hosted by customer experience and technology thought leader Mark Hillary, the CX-Files is available on all podcast apps and dedicated to exploring customer experience trends, understanding what’s on the cutting edge and understanding how leaders within the industry are making a difference for the brands they support.