Karen McCullough Keynote – 2019 EmpowerCX Americas
Understanding distinct generational differences and how to flex to meet each group and individual in a personal and supportive way is key to building teams and retaining the best talent.
Karen McCullough remembers a time when Big Data was a rapper from Detroit. “Back in 2006, the cloud was something in the sky. 4G was your parking spot. Applications were something you filled out for college,” McCullough says. “Life was easier back then.”