Arnaud de Lacoste, Chief Marketing and Ventures Officer of Sitel, kicked off the 2017 European Customer Day by tackling Artificial Intelligence and the related challenges for the Customer Experience industry.
Do we really understand Artificial Intelligence? Or Machine Learning…or Deep Learning, Natural Language Processing, Chatbots and so on. “These buzzwords keep popping up when we talk about AI, but once we get into the heart of the matter, we realize that there is still a long way to go. We are still at the very early stage”, explains Arnaud de Lacoste.