Global Trends Shaping the Future of CX

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Ben Page Keynote – 2019 EmpowerCX Europe

From growing expectations to a growing desire for simplicity, the challenges facing companies looking to build a connection with customers are climbing all of the time.

As Chief Executive of Ipsos MORI, Ben Page’s job is to follow global trends and collect and analyze polling data to predict what’s going to happen in the future. But even with all of this insight and all of his experience – Page has been polling the public for over 30 years – being able to predict a change and being able to predict what impact that change will have, are two different things.